Implementation Manager

Responsibilities

• Translate approved client solutions into technical work breakdowns covering configuration, integrations, data, environments, testing, deployment, and documentation.
• Configure platform workflows using supported standards and reusable patterns.
• Implement and validate third-party integrations using APIs, webhooks, authentication, data mapping, and connectivity methods.
• Execute data migration, cleanup, transformation, backfill, and reconciliation activities.
• Use SQL, APIs, logs, payloads, configuration tools, and AI-assisted scripting to complete implementation work and diagnose issues.
• Configure event-driven automation and triggering logic.
• Partner with client technical teams to clarify requirements, exchange specifications, resolve integration issues, and validate behavior.
• Build and execute technical test plans covering workflows, failure paths, retries, duplicate events, data integrity, permissions, and external dependencies.
• Prepare UAT environments and data, resolve defects, and provide technical readiness evidence.
• Provide technical sign-off against the definition of done.
• Troubleshoot implementation and production-stabilization issues, identify failing layers, and establish reproducible evidence.
• Resolve implementation-owned issues and escalate product defects or capability gaps with clear reproduction steps and impact.
• Maintain technical documentation, including configuration records, mappings, integration specifications, deployment notes, test evidence, limitations, and as-built details.
• Provide estimates, status, dependencies, risks, and changes to the Technical Project Manager.
• Support go-live and stabilization, then transition implementations to Support and Customer Success.
• Contribute reusable configurations, scripts, test packs, documentation, and implementation patterns.
• Validate operational and clinical workflows from patient and operator perspectives.

Requirements

• 3–6+ years of experience in implementation engineering, integration engineering, solutions engineering, customer engineering, application engineering, technical consulting, or support engineering.
• Demonstrated personal implementation of technical solutions for external customers.
• Hands-on experience with APIs, webhooks, authentication, structured payloads, data mapping, and third-party integrations.
• Experience configuring complex SaaS platforms or implementation-specific workflows.
• Experience with data migrations, transformations, cleanup, backfills, or reconciliation.
• Ability to use SQL and technical debugging tools to investigate data and application behavior.
• Experience testing complete integrations and workflows across multiple systems.
• Strong troubleshooting using logs, payloads, configuration, test results, and reproducible scenarios.
• Experience working with technical and nontechnical customer stakeholders.
• Ability to produce clear technical documentation.
• Ability to distinguish implementation work from product defects and define needed Product or Engineering support.
• Experience supporting solutions through UAT, go-live, and production stabilization.
• Self-directed execution in an ambiguous environment.

Nice-to-haves

• Experience with healthcare technology, virtual care, EHRs, pharmacy, labs, clinical workflows, revenue cycle management, or provider data.
• Experience with REST APIs, event triggers, and low-code workflow or automation tools such as Zoho Flow or Zapier.
• Experience with DNS and DNS masking.