Enterprise Solutions Engineer
Customer-facing Solutions Engineer responsible for proofs of concept, onboarding, technical demos, and enterprise customer success. The role requires development, systems engineering, or DevOps experience and strong communication skills, with familiarity with security infrastructure and developer workflows preferred.
About the job
Responsibilities
- Run proofs of concept with leads and guide customers through onboarding.
- Recommend best practices for customer architectures and use cases.
- Ensure customers are activated, successful, and have their questions answered.
- Serve as a trusted technical advisor to customers and business leaders.
- Partner with account executives on demo and discovery calls.
- Speak with customers to identify workflow friction, understand needs, and provide product roadmap feedback.
- Help shape the user experience and developer experience roadmap.
- Host webinars and knowledge-sharing sessions for customer stakeholders.
- Improve documentation and public-facing materials based on customer feedback.
- Drive technical success across a growing customer base and help build customer success and go-to-market functions.
Requirements
- Prior experience in development, systems engineering, or DevOps; open-source contributions are a plus.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- High energy, high ownership, and willingness to operate in ambiguity.
- Based in or willing to relocate to San Francisco.
Nice-to-haves
- Familiarity with secrets management tools or developer security platforms.
- Understanding of developer workflows and DevSecOps infrastructure.
- Experience in a startup or fast-scaling environment.
- Involvement in developer communities or public speaking, including webinars and talks.
- Experience in a customer-facing technical role, such as Solutions Engineering, Sales Engineering, or Developer Relations.
- Experience supporting enterprise accounts and working with technical stakeholders.
Compensation and Benefits
- Competitive compensation including salary and equity options.
- Lunch stipend.
- Work setup budget.
Skills
DevOps, Systems Engineering, Open Source, Secrets Management, DevSecOps, Developer Workflows, Proof Of Concept, Customer Onboarding, Technical Demos, Webinars
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