Manager, Mid-Market Account Management
Leads and develops a Mid-Market Account Management team, driving quota attainment, customer success, and scalable sales practices. Requires at least three years of experience managing client-facing sales or account management teams, plus proven leadership and quota performance.
About the job
Responsibilities
- Manage a team of Mid-Market Account Managers to achieve monthly goals and quota attainment.
- Lead a high-performing team, including hiring, training, coaching, and setting the pace.
- Develop targeted goals for team members to support growth and promotion.
- Improve team performance through innovative and creative initiatives.
- Execute and refine repeatable customer engagements and scalable best practices.
- Support consistent, consultative sales and client-success processes while maintaining a strong customer experience.
- Resolve customer escalations directly.
- Collaborate with the Account Management leadership team on cross-functional projects.
Requirements
- At least 3 years of experience managing and scaling a client-facing sales or account management team in a fast-paced environment.
- Prior success as a top-performing Account Manager or Sales Executive.
- Proven record of achieving team quotas through new product sales and upgrades.
- Strong leadership and people-management skills.
- Excellent communication and relationship-building skills.
- Highly organized, self-motivated, detail-oriented, and able to follow through on projects.
- High integrity, adaptability, and willingness to take on hands-on projects.
Compensation
- Office-based roles in San Francisco or New York City: $230,000 OTE per year.
- Commission is not guaranteed.
Skills
Account Management, Sales Management, People Management, Quota Attainment, Customer Success, Consultative Selling, Team Coaching, Hiring
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