Product Lead, Devices

Responsibilities

• Own product strategy and execution for a meaningful area within Device Management, from customer discovery and technical exploration through launch, adoption, and iteration.
• Set the roadmap across device management workflows, software, reporting, reliability, and scale.
• Define how AI, automation, and agents should transform device configuration, management, and troubleshooting.
• Partner closely with engineering and design on systems, platform dependencies, edge cases, tradeoffs, and intuitive customer experiences.
• Engage IT administrators, security teams, and employees to identify and prioritize customer problems.
• Use customer feedback, data, technical context, and business priorities to determine scope and roadmap sequencing.
• Partner with sales, marketing, support, implementation, and customer success to improve positioning, adoption, and the end-to-end customer experience.
• Communicate clearly, make decisive product decisions, raise product quality standards, and align cross-functional teams.

Requirements

• Track record of building complex, technical products.
• Strong technical depth and curiosity, including the ability to reason with engineers about architecture, platform constraints, edge cases, and tradeoffs.
• Demonstrated ability to learn unfamiliar domains quickly.
• Strong product judgment and taste, with experience simplifying complex systems into elegant user experiences.
• Deep customer empathy and experience building products for real end users.
• High ownership, strong execution, and comfort operating in ambiguous, fast-paced environments.
• Excellent written and verbal communication skills, with the ability to influence without authority.
• Alignment with a leadership culture emphasizing ambitious thinking, constructive challenge, and direct customer learning.