Implementation Manager, Global Payroll
Manages end-to-end implementation and adoption of HR, payroll, benefits, and IT products for customers. Requires bilingual English and Spanish proficiency, SaaS implementation or customer experience experience, project management skills, and strong cross-functional collaboration.
About the job
Responsibilities
- Partner one-on-one with clients to develop custom plans and implement purchased Rippling products across HR, payroll, benefits administration, IT, and other products.
- Manage implementation processes end-to-end, aligning timelines and goals with customers and ensuring milestones meet operational needs.
- Drive product adoption through tailored guidance, best practices, and insights.
- Partner with Sales, Account Management, Technical Account Management, and Support to ensure smooth handoffs and long-term customer success.
- Collaborate with Product and Engineering on customer feedback, technical issues, and product enhancements.
- Help develop internal processes and best practices that incorporate customer feedback and improve operational efficiency.
Requirements
- Professional bilingual proficiency in English and Spanish, both verbal and written.
- At least 1 year of hands-on implementation or customer experience at a rapidly growing SaaS company.
- Proven project management experience delivering multiple projects simultaneously in a fast-paced environment.
- Excellent communication, presentation, and relationship-building skills.
- Strong commitment to delivering an exceptional customer experience.
- Ability to collaborate effectively with Sales, Customer Experience, Product, and Engineering teams.
Compensation
- Annual salary range: $55,080–$89,424 USD, plus benefits and equity.
Skills
Payroll, Benefits Administration, Project Management, SaaS, Customer Experience, Implementation Management, Product Adoption, Client Relationship Management
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