Client Transitions Associate

Responsibilities

• Manage and execute end-to-end client transition processes, including new account documentation, ACAT and non-ACAT transfers, and complex asset movements.
• Coordinate with custodians and third-party vendors to complete transition activities accurately and on time.
• Maintain transition pipelines, track progress, identify risks and roadblocks, and report status to internal stakeholders and clients.
• Serve as a primary client contact during transitions, communicating documentation requirements and providing service.
• Resolve documentation discrepancies, troubleshoot transfer issues, and reconcile custodian data across systems.
• Manage multiple client transitions and competing priorities under tight deadlines.

Requirements

• Background in client service, advisor transitions, or conversion management.
• Strong organization, attention to detail, communication, problem-solving, and prioritization skills.
• Knowledge of financial products, including SMAs, 529 plans, annuities, 401(k) plans, and alternative investments.
• Knowledge of wealth management operations and client service with custodians such as Charles Schwab, Fidelity, and Pershing.
• Ability to work collaboratively in a fast-paced environment.

Nice-to-Haves

• Comprehensive knowledge of the financial industry.
• Experience improving operational processes and client servicing efficiency.
• Familiarity with Black Diamond.

Compensation and Benefits

• Competitive compensation package.
• Health benefits.
• 401(k) matching and Roth IRA options.
• Unlimited paid time off.