Technical Account Manager Analyst
Supports customers in adopting and securely using Auth0 and related identity technologies through proactive outreach, technical guidance, webinars, and cross-functional programs. The role is designed for new graduates with strong communication, analytical skills, and foundational knowledge of IAM, SaaS, cloud infrastructure, and security.
About the job
Responsibilities
- Execute proactive outbound playbooks for selected customers focused on product activation and essential security features.
- Plan and co-host webinars to complement asynchronous customer communication.
- Provide timely, professional, prescriptive responses to inbound customer inquiries.
- Help customers achieve technical goals by sharing security-focused and user-experience best practices.
- Support team programs that remove adoption roadblocks and encourage ongoing product use.
- Maintain knowledge of product offerings and industry trends.
- Earn relevant product certifications.
- Partner with Support, Customer Success, and Digital Growth teams to provide a holistic customer experience.
- Use AI assistants to work efficiently at scale.
Requirements
- Bachelor's degree in Information Systems, General Engineering, Computer Science, or a related field preferred.
- Analytical, problem-solving, detail-oriented, results-oriented, and able to learn quickly.
- Customer-focused, with the ability to communicate complex ideas and solutions to business challenges.
- Excellent verbal and written communication skills.
- Ability to set clear expectations and respectfully challenge assumptions.
- Ability to diffuse tense situations.
- Curiosity and eagerness to learn new technologies, tools, and platform capabilities.
- Familiarity with AI assistants and prompt engineering.
- Ability to manage multiple projects, conduct customer research, generate reports, and analyze data.
- Basic familiarity with Identity and Access Management concepts and enterprise and consumer application security principles.
- Basic knowledge of the software development lifecycle and interest in cloud infrastructure, solution design, integrations, and digital security.
- Familiarity with SaaS platforms and services, including adoption, integration, and ongoing use.
- Passion for a career in digital, SaaS, or cloud technology.
Nice to Have
- Experience in technical support, technical account management, technical consulting, product management, solutions architecture, or similar roles.
- Interest in influencing customer behavior and health metrics to drive mutual success.
Compensation
- Annual base salary: $84,000–$126,000 USD.
- Equity, bonus, health, dental and vision insurance, 401(k), flexible spending account, and paid leave may also be provided according to applicable plans and policies.
Skills
Identity And Access Management, Ai Assistants, Prompt Engineering, SaaS, Cloud Infrastructure, Solution Design, Integrations, Software Development Lifecycle, Data Analysis, Salesforce, Gainsight, Tableau, Google Workspace, Looker, Slack
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