Senior Technical Account Manager (TAM)
Senior Technical Account Manager responsible for guiding clients through cybersecurity solution implementation, optimization, support, and strategy. Requires a bachelor’s degree, cybersecurity expertise, technical troubleshooting experience, and strong client communication skills.
About the job
Responsibilities
- Serve as the primary technical liaison for assigned clients and build strong relationships.
- Collaborate with sales, support, and engineering teams to tailor solutions to client needs.
- Assess clients’ cybersecurity environments and recommend improvements and best practices.
- Lead implementation, configuration, integration, and testing.
- Provide technical guidance, training, and optimization support.
- Monitor systems for performance issues, vulnerabilities, and emerging threats.
- Escalate and resolve complex technical issues with internal teams.
- Develop long-term cybersecurity strategies aligned with product capabilities.
- Track industry trends, threats, and technologies and share relevant insights.
- Create technical documentation, knowledge-base articles, and training materials.
- Travel to client sites as needed.
Requirements
- Bachelor’s degree in computer science or a related field.
- Experience in technical account management, cybersecurity consulting, or a related role.
- Strong understanding of network security, endpoint protection, threat detection, and incident response.
- Experience configuring and troubleshooting firewalls, intrusion detection/prevention systems, SIEM, and anti-malware tools.
- Excellent communication skills with technical and non-technical audiences.
- Strong problem-solving and analytical abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to travel.
Nice-to-haves
- Industry certifications such as CISSP, CISM, or CISA.
Compensation
- Competitive compensation package comparable to leading technology companies.
Skills
Cybersecurity, Network Security, Endpoint Protection, Threat Detection, Incident Response, Firewalls, SIEM, Intrusion Detection, Intrusion Prevention, Anti-Malware, Cybersecurity Consulting, Technical Account Management
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