Senior Technical Account Manager, ANZ
The Senior Technical Account Manager will guide Australian customers through Wiz deployment, adoption, and operationalization while serving as the technical liaison across internal teams. The role requires six or more years in technical customer-facing work, cloud and security expertise, and experience with Docker and Kubernetes.
About the job
Responsibilities
- Provide expert guidance on deployment and operational best practices, and help customers establish a Wiz Center of Excellence.
- Serve as the primary Wiz liaison for technical questions and escalations, collaborating with Support, Product Management, and other teams.
- Build trusted-advisor relationships with customer stakeholders from practitioners through C-level, with a focus on adoption, retention, and satisfaction.
- Help customers develop Success Plans with critical goals and key performance indicators.
- Measure customer achievement of key performance indicators and report results internally and externally.
- Advocate for customer needs across departments and provide insights about new Wiz features.
- Identify opportunities to expand Wiz usage across customer organizations.
Requirements
- At least 6 years of experience in technical customer-facing roles, such as Technical Account Management, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineering.
- Bachelor's degree in Computer Science, Engineering, or a similar field, or equivalent practical experience.
- Strong understanding of cloud services, cloud architectures, and security best practices.
- CSP-level certification, such as Certified Solutions Architect or Certified DevOps Engineer.
- Experience with Docker, Kubernetes, and related security considerations.
Nice-to-haves
- Experience building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
- Experience troubleshooting complex technical issues and driving resolution.
- Excellent communication and interpersonal skills, with the ability to engage stakeholders at all organizational levels.
Skills
Cloud Services, Cloud Architecture, Cloud Security, Docker, Kubernetes, Solutions Architecture, DevOps, Technical Account Management, Customer Success, Technical Support
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