Senior Customer Success Manager, Rokt Ads

Responsibilities

• Own the launch-to-scale lifecycle for a portfolio of Rokt Ads advertisers, from onboarding through sustained, scaled spend.
• Build account plans and manage senior stakeholder relationships across the advertiser portfolio.
• Identify high-potential advertisers and prioritize resources and effort accordingly.
• Run account reviews, track ROAS, CPA, and spend targets, and proactively manage churn risk.
• Lead performance conversations and business reviews with advertiser marketing and performance leaders.
• Handle escalations, negotiate additional investment, and make senior-level account decisions.
• Partner with Business Development on sales-to-onboarding handoffs.
• Coordinate with Solutions, Analytics, Operations, and Product to remove blockers.
• Identify and execute expansion opportunities, including additional budget, campaigns, and use cases.
• Create repeatable Customer Success practices and playbooks for Rokt Ads in ANZ.
• Support onboarding and development of newer Customer Success Managers.

Requirements

• 5+ years of experience in customer success, account management, or performance marketing.
• Track record of owning senior stakeholder relationships independently.
• Experience with performance advertisers, agencies, or adtech/martech preferred.
• Experience taking accounts from early ramp to scaled, retained revenue.
• Strong performance marketing knowledge, including ROAS, CPA, incrementality, attribution, measurement design, and channel comparability.
• Ability to triage portfolios, prioritize investment, intervene in at-risk accounts, and deprioritize lower-potential accounts.
• Strong executive presence and ability to lead high-stakes business reviews and negotiate additional investment.
• Builder mindset focused on creating scalable account practices and playbooks.
• Experience partnering cross-functionally with Sales/Business Development, Solutions, Analytics, and Product.
• Willingness to work from the Sydney office at least four days per week.

Compensation

• Target total compensation: $220,000–$260,000 AUD, including fixed salary, variable quarterly compensation, equity, and benefits.
• Fixed annual salary: $139,000–$170,000 AUD, including superannuation.
• Employee equity plan grant and additional benefits.