Senior Implementation Manager

Responsibilities

• Own the client relationship: Serve as the primary client lead during implementation. Conduct stakeholder interviews, align on workflows, and maintain alignment with operational and executive stakeholders. Provide clear updates on progress, surface risks early, and ensure strong coordination through go-live and early adoption.
• Lead solution deployments: Oversee customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation.
• Leverage impact metrics: Use established KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and support customer expansion strategies.
• Collaborate with commercial teams: Upsell and cross-sell new products to established customers.
• Develop a scalable customer-success framework (onboarding, training, support, upsell) and required materials (role-based meeting templates).
• Manage end-to-end deployments, from initial implementations to ongoing customer success initiatives and onboarding for future products.
• Partner closely with Sales, Product, Engineering, and Marketing to ensure each deployment delivers measurable impact, provides clear ROI metrics for go-to-market decisions, and sets the stage for seamless adoption.
• Define partner success strategy, build scalable SOPs and playbooks, and shape the partner experience.

Requirements

• 5 to 7 years of experience in healthcare, including provider, payer, or healthcare technology environments.
• 4+ years of experience leading healthcare IT or SaaS implementations with direct ownership of delivery.
• Proven track record scaling complex, multi-stakeholder implementations and delivering quantifiable results.
• Exposure to customer-support workflows and tools to bridge the gap between implementation and ongoing support.
• Data-informed operator who leverages metrics and insights to demonstrate customer ROI and identify opportunities for account growth.
• Clear communicator who can translate complex insights into clear recommendations for executives, customers, and internal teams.
• Customer-centric leader who builds trusted relationships, proactively addresses risks, and drives retention and expansion.
• Execution-oriented with the ability to plan and manage projects end-to-end—setting milestones, coordinating stakeholders, and mitigating risks.
• Hands-on and adaptable, thriving in a fast-paced startup environment while balancing strategic leadership with practical problem-solving and customer support.

Nice-to-Haves

• Previous startup experience.
• Cardiology or oncology experience.

Compensation & Benefits

• Competitive salary, meaningful equity, comprehensive health insurance, and more.
• Flexible remote work: Support a flexible hybrid or remote working model.
• Cutting-edge technology: Work directly with the latest advancements in AI and automation.
• Ownership & growth: Join at an early stage with significant opportunities for career advancement.
• Collaborative team with backgrounds from top tech companies and clinical institutions.
• Up to 25% travel to support customer implementations and key deployments.