Senior Client Success Manager

Responsibilities

• Manage the end-to-end client lifecycle for a strategic portfolio of employer clients contracted through health plan partners, driving retention and satisfaction through proactive, data-informed account management.
• Prepare and deliver business reviews using clinical outcomes, engagement data, and ROI analyses to influence executive decision-making and continued investment.
• Advise clients and lead expansion discussions by connecting evolving needs, population health trends, and Virta’s value proposition.
• Lead renewal negotiations and upsell contracting using sound judgment, transparency, negotiation, and client advocacy.
• Monitor account success indicators, identifying risks and opportunities early and adjusting strategy to achieve desired outcomes.
• Build trusted relationships with cross-functional partners across Clinical, Member Engagement, Analytics, and Commercial.
• Partner with Member Engagement on campaigns and targeted initiatives to expand awareness and adoption.

First 90 Days

• Learn the company mission, product, and customer success strategy.
• Learn key systems and workflows, including Asana, Jira, Salesforce, and Looker.
• Shadow client calls and observe cross-functional collaboration.
• Build relationships with internal and external stakeholders.
• Learn reporting templates, renewal processes, and escalation pathways.
• Share observations and ideas for improving workflows and client deliverables.
• Independently manage a defined book of business, including renewals, satisfaction, and reporting.

Requirements

• 6–8 years of experience in customer success, consulting, or client-facing account management.
• Experience independently managing enterprise or strategic employer accounts with strong retention, satisfaction, and growth results.
• Demonstrated success leading contract renewals and expansions, with consultative selling and negotiation skills tied to measurable outcomes and ROI.
• Experience presenting strategic and financial value to HR, benefits, and consultant audiences.
• Strong business acumen, including understanding of account growth levers, client economics, and employer-benefits decision-making.
• Strong relationship-building skills with senior clients and cross-functional partners.
• Analytical and detail-oriented, with the ability to use data and insights to guide decisions and customer conversations.
• Sound judgment in execution and prioritization, including appropriate escalation of strategic or sensitive issues.
• Curious, proactive, improvement-oriented, and comfortable in a fast-paced, evolving environment.

Compensation

• ATS-listed salary range: $129,000–$166,500 annually.
• The description also states a location-based compensation range of $99,500–$128,500 annually.
• Benefits information is available on the company careers page.