Customer Success Manager
Manage a book of business as a Customer Success Manager, driving retention and growth through stakeholder relationships, strategic reviews, and proactive support for SaaS/HR Tech clients.
About the job
What You Will Work On
- Manage and service a dedicated book of business, proactively identifying opportunities for growth and retention by leveraging market insights, customer success tools and multi-threaded relationship management.
- Build and maintain strong relationships with key stakeholders, including administrators and executives, to deeply understand their business objectives and align Justworks' solutions to their evolving needs.
- Drive consistent customer value and satisfaction through regular check-ins, strategic business reviews, and proactive support that anticipates and addresses client challenges before they arise.
- Triage, oversee and/or service customer queries by providing education, routing to the proper internal teams where necessary, and driving solutions with cross-functional partners.
- Champion the Justworks brand and product suite, developing a comprehensive knowledge of our offerings and clearly articulating our value proposition to both current and prospective customers.
Qualifications
- Minimum of 2-4 years of professional experience in account management, relationship management, customer success, or a complex customer service environment
- Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)
- Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required
- Experience in healthcare, HR, or insurance industries preferred
- Experience in HR Tech/SaaS is a plus
- Excellent organizational, written, and verbal communication skills
- Excellent interpersonal and communication skills, and demonstrates the ability to listen to gather important information during a sales call and/or meeting
- Ability to simplify complicated topics and explain them in terms people can easily understand
- Able to apply creative solutions to a variety of issues in a fast-paced environment
- Strong attention to detail with the ability to manage competing priorities and multi-task
- Demonstrated track record of a passion for Customer Success and driving retention strategies
- Aptitude to be consultative and innovative when problem-solving
- Ability to work as part of a team and be resourceful and adaptable
Skills
Salesforce, Salesloft, Linkedin Salesnavigator, ZoomInfo, Account Management, Customer Success, B2B Lead Generation, Relationship Management, Consultative Selling, Retention Strategies
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