Customer Success Manager

What You Will Work On

• Manage and service a dedicated book of business, proactively identifying opportunities for growth and retention by leveraging market insights, customer success tools and multi-threaded relationship management.
• Build and maintain strong relationships with key stakeholders, including administrators and executives, to deeply understand their business objectives and align Justworks' solutions to their evolving needs.
• Drive consistent customer value and satisfaction through regular check-ins, strategic business reviews, and proactive support that anticipates and addresses client challenges before they arise.
• Triage, oversee and/or service customer queries by providing education, routing to the proper internal teams where necessary, and driving solutions with cross-functional partners.
• Champion the Justworks brand and product suite, developing a comprehensive knowledge of our offerings and clearly articulating our value proposition to both current and prospective customers.

Qualifications

• Minimum of 2-4 years of professional experience in account management, relationship management, customer success, or a complex customer service environment
• Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)
• Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required
• Experience in healthcare, HR, or insurance industries preferred
• Experience in HR Tech/SaaS is a plus
• Excellent organizational, written, and verbal communication skills
• Excellent interpersonal and communication skills, and demonstrates the ability to listen to gather important information during a sales call and/or meeting
• Ability to simplify complicated topics and explain them in terms people can easily understand
• Able to apply creative solutions to a variety of issues in a fast-paced environment
• Strong attention to detail with the ability to manage competing priorities and multi-task
• Demonstrated track record of a passion for Customer Success and driving retention strategies
• Aptitude to be consultative and innovative when problem-solving
• Ability to work as part of a team and be resourceful and adaptable