Training Consultant

Key Responsibilities

Training Delivery & Facilitation

• Deliver end-user and superuser training across IntusCare’s product suite, both virtually and onsite
• Conduct training sessions that are clear, engaging, and tailored to each client’s workflows and operational needs
• Support clients during go-live weeks, providing hands-on assistance and reinforcing best practices
• Prepare training materials, agendas, demonstrations, and scenarios to ensure effective sessions

Client Engagement & Support

• Serve as a trusted training resource to clients throughout their implementation journey
• Assist in identifying knowledge gaps, workflow challenges, or areas where retraining may be needed
• Partner with the Implementation team to maintain alignment on training timelines, readiness, and client progress
• Escalate concerns or risks to leadership as appropriate

Product Knowledge

• Maintain a strong understanding of IntusCare products, including navigation, workflows, and core functionality
• Stay current with product updates and enhancements to ensure accurate and up-to-date training content
• Collaborate with Product and other delivery teams to ensure feedback from training sessions is shared and understood

Documentation & Process Adherence

• Utilize standardized training materials and contribute feedback for continual improvement
• Document client training progress, attendance, and outstanding follow-up items
• Support the development of training guides, quick reference materials, and related client resources
• Participate in ongoing team process improvement initiatives

Cross-Functional Collaboration

• Work closely with Implementation Consultants, Data Migration, Support, and Client Success teams to ensure continuity across client experience
• Participate in internal training sessions to deepen knowledge and support broader team success

Qualifications

• Bachelor’s degree in Healthcare Administration, Education/Training, Technology, or related field preferred
• 1–3 years of experience in training, client education, customer success, or healthcare operations
• Strong facilitation and communication skills, with the ability to simplify complex workflows
• Experience in healthcare, EMR/EHR systems, or PACE operations strongly preferred
• Excellent organization, time management, and client service skills
• Ability to travel for onsite training and go-live support at least 2 weeks per month

Compensation & Benefits

• Competitive salary and benefits package
• Opportunity to work with a passionate and innovative team
• Professional development and growth opportunities
• Flexible work environment
• Salary range: $95K–$105K