Customer Success Manager

What you’ll do

• Support tactical account responsibilities including issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation.
• Develop a comprehensive understanding of clients to contribute to planned and strategic initiatives.
• Collaborate with Account Management to drive successful renewals and contribute to initiatives for improving customer success approaches.
• Act as the voice of the customer, partnering with cross-functional teams to provide visibility on issues and feedback.
• Oversee multiple customer projects throughout the lifecycle, including expansions, implementations, integrations, and enhancements.
• Improve internal processes, push for change, and use AI tools to automate administrative work.

What you bring

• 2-5 years of client-facing customer success, sales, account management, or customer service experience.
• Track record of independently managing a portfolio of accounts and driving renewal outcomes.
• General knowledge of software applications (e.g., Salesforce, Google Apps).
• Strong customer focus with excellent written and verbal communication skills.
• Acute attention to detail and ability to juggle multiple priorities in a fast-paced environment.
• Quick learner excited by challenging projects; enjoys planning, executing, and iterating.
• Comfort with or aptitude for learning and using AI tools to automate tasks.
• Experience in the CRA or HR Tech space is a plus.
• A-player mindset with bias for action, urgency, resilience, and ownership.

What We Offer

• Fast-paced and collaborative environment with learning and development allowance.
• Competitive cash and equity compensation.
• 100% medical, dental, and vision coverage.
• Up to $25K reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO policy and monthly wellness stipend.
• In-office perks including lunch, commuter stipend, snacks (for hub locations).