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TigerdataTigerdataUnited States

Customer Success Manager

Owns portfolio of high-impact B2B SaaS accounts focused on onboarding, adoption, retention, expansion, and advocacy. Builds technical/business relationships, creates success plans, leverages AI/data for risk mitigation, and drives internal CS improvements. Requires 2+ years CSM experience with databases.

90k – 140k
Remote2+ YOECustomer Success

About the role

Responsibilities

  • Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy
  • Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI
  • Building strong, multithreaded relationships with technical and business stakeholders, including execs
  • Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution
  • Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap
  • Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations
  • Driving internal improvements to our CS playbooks, tooling, and automation as we scale
  • Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints
  • Helping us convert customers into active champions — case studies, testimonials, reference calls, and more

Requirements

  • 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range
  • Fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)
  • Hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or in developer relations, data engineering, or similar
  • Can translate fluently between business goals and technical complexity — comfortable with VP Eng as well as DevOps IC
  • Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling
  • Curious, decisive, and proactive — think ahead and solve for scale
  • Excellent time management, organization, and prioritization skills — stay focused in fast-moving, ambiguous environments
  • Working opinion on how AI is reshaping CS, and actively experimenting with tools like GPT, Claude, or Zapier AI
  • Strong communication skills (written, verbal, async) and know how to build trust quickly with customers
  • Thrive in fast-paced environments where ambiguity is a feature, not a bug

Compensation

  • Base salary range: $90,000–$140,000
  • Includes performance bonus and equity (stock options)

Skills

PostgresSQLAWSAzureAI ToolsGptClaudeZapierQBRsCsql Generation

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