Implementation Manager - Hybrid

Responsibilities

• Lead the end-to-end onboarding journey for a high-volume book of business, ensuring every merchant hits their "Go-Live" date with 100% accuracy.
• Act as a trusted advisor for clients, guiding them through tax registrations, data transfers, and platform configuration.
• Obsess over "Time-to-Value." Identify bottlenecks in our process and work cross-functionally to remove them.
• Translate complex customer needs into actionable feedback for our Product and Engineering teams.
• Create the documentation, help center articles, and internal playbooks that allow us to scale without losing our "white-glove" touch.
• Dig into data imports and integration settings to ensure our customers' financial data is flowing perfectly.

Qualifications

• 2+ years of experience in Implementation, Onboarding, Customer Success, or Operations. Startup experience is a massive plus.
• High Operational Rigor: You are a project management pro. You don't let balls drop, and you thrive when juggling 20+ active implementations.
• Technical Empathy: You can explain complex logic (like tax nexus or API integrations) to a non-technical founder with ease.
• Bias for Action: When you see a broken process, you fix it. You don't wait for permission to make things better.
• The "Craft" Mindset: You care about the details. In tax compliance, "almost right" is wrong.
• Startup mindset: Not scared of ambiguity and hungry for rapid growth.
• Intensity & Ownership: This is not a 9-5 — we’re scaling rapidly and have a massive opportunity ahead of us.
• Customer Obsession: You deeply care about the user experience and solving their problems.

Bonus Points

• Familiarity with SQL, advanced Excel/Sheets, or data migration workflows.
• Experience in Fintech, SaaS, or E-commerce ecosystems.
• Experience using AI tools (LLMs/Prompts) to automate manual parts of your workflow.
• You’ve been an early employee at a fast-growing company and know how to thrive in "organized chaos."

Compensation & Benefits

• Competitive salary and equity
• Full medical, dental, and vision coverage
• Wellness perks like Headspace and the Peloton One App
• 401(k)
• Lunch and snacks when you’re in the office
• Regular team offsites and company events