Customer Success Manager
Own complex customer deployments from onboarding through expansion, coordinating customers with engineering and product teams. The role requires project or implementation experience, strong communication, and technical fluency with APIs, webhooks, and cloud tools.
About the job
Responsibilities
- Own customer deployments end-to-end, from kickoff through production, managing scope, timelines, dependencies, and stakeholders.
- Coordinate customers, engineering, and product teams; translate requirements and keep projects unblocked.
- Lead technical onboarding and implementation sessions, configure API and webhook integrations, and validate workflows before launch.
- Manage account health, track adoption metrics, identify risks, and create expansion plans against defined targets.
- Synthesize customer feedback into structured insights that influence product direction.
- Rapidly prototype and validate proof-of-concept use cases.
- Maintain project documentation, status updates, and operational runbooks.
Requirements
- 2+ years of experience in project management, technical account management, or implementation.
- Experience owning complex, multi-stakeholder projects and delivering outcomes on schedule.
- Excellent written and verbal communication skills, including the ability to communicate with technical and business stakeholders.
- Technical fluency with APIs, webhooks, and cloud tools at a conceptual and configuration level.
- Strong organization, proactivity, follow-through, and customer ownership.
- Ability to work effectively in ambiguous environments and build structure from scratch.
Nice-to-haves
- Experience at a SaaS, AI, or developer-tools company.
- Background in solutions engineering, technical consulting, or implementation.
- Experience building a company, product, or project from scratch.
Compensation and Benefits
- $100,000–$150,000 annual salary.
- Meaningful equity.
- On-site role in San Francisco with covered meals.
- Quarterly offsites.
Skills
APIs, Webhooks, Cloud Tools, SaaS, Voice Ai, Project Management, Technical Account Management, Implementation, Solutions Engineering, Technical Consulting
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