Growth Strategist

Responsibilities

• Serve as a strategic advisor to customers’ marketing teams, learning their goals and embedding in their workflows.
• Map growth priorities to actionable product use cases.
• Expand product adoption across marketing, sales, revenue operations, and customer experience teams.
• Build systems for assessing customer health using behavior, feature adoption, and marketing performance.
• Develop intervention plans for at-risk accounts.
• Onboard customers quickly and guide them to their first product “aha” moment.
• Co-create marketing plays, uncover new use cases, and help customers stay ahead of competitors.
• Drive ongoing adoption, account expansion, renewals, and referrals.
• Develop customer case studies.
• Collaborate with Engineering, Product, and Design to communicate customer feedback and influence the roadmap.
• Design scalable frameworks, playbooks, and programs for future enterprise customers.

Requirements

• 4+ years of customer-facing experience, ideally in an agency setting close to marketing.
• AI fluency.
• Willingness to learn the marketing technology stack, including CMS, SEO, landing pages, and lifecycle email.
• Strong written communication skills.
• Ability to understand product issues, investigate them, and route actionable feedback to Engineering.
• Located in or willing to relocate to San Francisco.
• Comfortable working in person from the office.

Nice-to-haves

• Agency experience and deep marketing knowledge.
• Hands-on marketing experience.
• Experience managing digital marketing and websites.
• Comfort with ambiguity and building programs without an existing playbook.
• Motivation to build long-term customer relationships and help customers achieve results.

Compensation and benefits

• Competitive salary and equity.
• 20 days of paid time off annually.
• Full health benefits.
• Office lunch and stocked snacks.
• Dog-friendly office.