Enablement Specialist, Perplexity Computer

Responsibilities

• Design onboarding and adoption journeys for customers and user cohorts with different roles, goals, technical readiness, and AI experience.
• Lead technical kickoffs, workshops, office hours, remote and onsite programs, webinars, and train-the-trainer sessions.
• Teach Perplexity Computer and agentic-workflow concepts to technical and nontechnical audiences.
• Guide customers through access, membership, permissions, connectors, credits, models, and initial workflows.
• Diagnose adoption barriers involving knowledge, readiness, process, configuration, product capability, or technical complexity.
• Route complex needs to Applied AI Architects, Customer Success, Support, Product, or Engineering with clear handoffs.
• Create scalable curricula, checklists, implementation guidance, lifecycle communications, videos, examples, and internal enablement materials.
• Use product and usage data to segment customers, identify adoption gaps, deliver targeted interventions, and measure activation, time to first value, repeat usage, sustained credit consumption, and program effectiveness.
• Share customer patterns and feedback with Applied AI, Product, Customer Success, Marketing, and Support.

Requirements

• 4+ years of experience in technical onboarding, customer enablement, implementation, solutions consulting, customer education, or technically oriented Customer Success.
• Proven experience designing and delivering onboarding, training, or adoption programs across live and self-service formats.
• Strong facilitation and communication skills, with the ability to explain complex product and AI concepts clearly.
• Technical fluency with permissions, connectors, models, credits, workflows, and common integration concepts.
• Strong diagnostic judgment and data-informed approach to customer adoption.
• Experience working cross-functionally with Customer Success, Sales, Product, Marketing, Support, and technical teams.
• High ownership and ability to improve processes in a fast-moving environment.

Nice-to-haves

• Experience with AI products, agentic workflows, enterprise SaaS, or technically complex platforms.
• Experience building technical onboarding or adoption programs for enterprise customers.
• Background in adult learning, instructional design, customer education, or enablement operations.
• Experience using product and usage data to trigger interventions and measure activation, time to value, and sustained engagement.
• Experience developing customer-facing technical content, workshops, or certification programs.