Intercom
AI-first customer service platform
Intercom builds an AI-driven platform combining Fin AI Agent and helpdesk tools for automated and human customer support. It serves over 25,000 businesses to scale relationships and drive growth amid rising expectations. This enables efficient, personalized service at scale, reducing costs and improving retention.
Sales Operations Manager, Tooling & Process
Own sales tooling ecosystem, routing infrastructure, and operational workflows to enable efficient prospecting and scalable growth. Partner with Sales leadership to optimize systems and processes in a high-growth SaaS environment.
Enterprise Customer Success Manager
Partner with enterprise customers to drive AI Agent adoption, transformation roadmaps, and measurable business outcomes. Requires 8+ years in enterprise SaaS CSM or consulting, strong technical acumen, and experience leading large-scale AI/automation programs.
Senior IT Systems Engineer
Systems Engineer responsible for evolving IT infrastructure with focus on identity & access management, endpoint management, security, compliance, and enterprise email deliverability using AWS, Okta, and automation platforms.
Senior Field Marketing Manager
Own and scale regional field marketing programs including roadshows, executive dinners, and sponsored events to generate pipeline and accelerate revenue in a B2B SaaS environment. Requires 6+ years of field/event marketing experience with strong sales partnership skills.
Senior Field Marketing Manager - Brand Activations
Lead field execution of strategic events, community activations, and product launches for a B2B SaaS AI company. Partner with sales on enablement, staffing, and measurement to drive pipeline and revenue.
Senior Customer Success Enablement Manager
Build and deliver Customer Success enablement programs end-to-end while partnering with CS leadership to define priorities, measure impact, and drive retention and expansion outcomes. Requires 8+ years in CS or enablement with strong program-building and strategic advisory experience.
Principal Program Manager
Senior individual contributor role partnering with execs to define and deliver high-priority company programs. Requires 8+ years of program management experience in fast-paced AI/SaaS environments with proven executive influence and process improvement track record.
Pre-Sales Senior Engagement Manager
Lead pre-sales services scoping and deployment design for AI customer agent solutions. Partner with Sales and customers to translate requirements into Statements of Work and ensure successful project delivery.
Principal Demo Engineer
As a Principal Demo Engineer, you will own the platform and tooling that powers every Fin demo, ensuring reliability and impact for discerning buyers. This role involves building systems to support demos, embedding with product teams for new releases, and collaborating across various departments.
Senior Creative Writer
Fin is seeking a Staff Creative Copywriter to lead creative copy development, craft compelling narratives, and define messaging strategy across marketing, brand, and product initiatives. This role requires a seasoned creative with strong writing, editing, and strategic thinking skills.
Senior Deal Desk Manager
Own end-to-end deal strategy for complex enterprise SaaS transactions, structuring pricing, governance, and quote-to-order processes while partnering with Sales, Finance, Product, and Legal leadership.
Technical Support Engineer
Technical Support Engineer providing hands-on engineering and web development support to help customers integrate and troubleshoot Fin's AI Customer Agent product. Role involves debugging complex issues, building internal tools, and collaborating with product teams.
Partner Solutions Engineer (NAMER & LATAM)
Technical evangelist and enablement lead enabling GSIs, services, and technology partners to source, evaluate, integrate, and deliver Fin's AI Customer Agent. Requires strong technical depth in AI, APIs, and integrations plus fluency in Spanish or Portuguese.
Manager, Relationship Managers (SMB)
Lead and coach a team of Relationship Managers for Small Business/Scale customers at Fin, owning revenue targets while developing talent and driving AI adoption. Requires 2+ years sales management experience in SaaS with strong coaching and forecasting skills.
IT Systems Engineer
IT Systems Engineer evolves corporate IT infrastructure focusing on automation, identity & access management, compliance, and email deliverability using cloud tools like AWS and Okta. Requires 3-5 years experience, programming skills (Python/Ruby), and passion for systems automation in agile environments.
Senior Partnerships Manager, LATAM
Develops, manages, and grows partnerships in LATAM to drive revenue and market expansion. Collaborates cross-functionally on strategies, performance tracking, and co-branded campaigns. Requires 8+ years experience in partner/sales roles focused on LATAM, B2B SaaS, Portuguese fluency.
Manager, Relationship Managers (MidMarket)
Leads a team of Mid-Market Relationship Managers to drive renewals, expansions, and revenue growth for AI-powered customer service platform. Requires 4+ years sales management experience in SaaS, strong coaching, forecasting, and operational rigor.
Account Executive, MidMarket (LATAM)
Drives new Mid-Market client acquisition in LATAM through full sales cycle management, pipeline building, demos, and consultative selling to exceed revenue targets. Requires 4+ years AE experience, 2+ years SaaS sales, Portuguese fluency, and strong quota track record.
Manager, Relationship Managers (MidMarket)
Leads a team of Mid-Market Relationship Managers to drive customer retention, expansion, and revenue growth through AI adoption. Owns team performance metrics including renewals, upsells, and pipeline while coaching on value-based selling of SaaS solutions. Requires 4+ years sales management experience.
Senior GTM Data Analyst
Analyzes top-of-funnel metrics for brand marketing, executive programs, and mindshare initiatives at Intercom. Partners with GTM teams to design experiments, measure awareness/engagement, and provide actionable insights using SQL and BI tools. Requires 5-8 years analytics experience.
Senior Events Producer
Leads planning, production, and onsite delivery of brand events across Europe and North America, managing hybrid events from concept to execution. Requires 6+ years in live event production with expertise in AV, staging, vendors, and cross-functional coordination.