San Francisco, CA
AI-first customer service platform
Intercom builds an AI-driven platform combining Fin AI Agent and helpdesk tools for automated and human customer support. It serves over 25,000 businesses to scale relationships and drive growth amid rising expectations. This enables efficient, personalized service at scale, reducing costs and improving retention.
Generates enterprise sales pipeline through strategic account targeting, personalized multichannel prospecting, and tailored engagement with executives. The role requires at least one year of customer-facing experience, enterprise account exposure, and professional fluency in English and Spanish.
Forward Deployed Engineer partnering with strategic customers to drive adoption of Intercom's AI customer agent Fin. Hands-on coding, integration, and collaboration with R&D and GTM teams to deliver business outcomes and shape product roadmap.
Mid-Market Account Executive responsible for managing the full sales cycle of Fin's AI Customer Agent product, from prospecting to close. Requires 4+ years AE experience including 2+ years SaaS sales with a proven quota attainment track record.
Relationship Manager responsible for managing a large book of 200 scaled business accounts, driving revenue growth through upsell/cross-sell, ensuring retention, and building deep client relationships for Intercom's AI customer agent platform.
Enterprise Business Development Representative responsible for generating pipeline through account-based outbound outreach to senior stakeholders at large organizations. Requires 1+ years customer-facing experience, strong prospecting and communication skills, with clear path to Account Executive role.
Account Executive responsible for managing the full sales cycle, from outbound prospecting to closing deals, for Fin's AI Customer Agent product in the Small Business segment. Requires 2+ years closing experience, SaaS sales background, quota attainment, and strong communication skills.
Engage prospects via email, phone, and LinkedIn to qualify leads and build pipeline for Account Executives at an AI customer support company. Requires strong communication, organization, and self-motivation.
Systems Engineer responsible for evolving IT infrastructure with focus on identity & access management, endpoint management, security, compliance, and enterprise email deliverability using AWS, Okta, and automation platforms.
Own and scale regional field marketing programs including roadshows, executive dinners, and sponsored events to generate pipeline and accelerate revenue in a B2B SaaS environment. Requires 6+ years of field/event marketing experience with strong sales partnership skills.
Lead field execution of strategic events, community activations, and product launches for a B2B SaaS AI company. Partner with sales on enablement, staffing, and measurement to drive pipeline and revenue.
Build and deliver Customer Success enablement programs end-to-end while partnering with CS leadership to define priorities, measure impact, and drive retention and expansion outcomes. Requires 8+ years in CS or enablement with strong program-building and strategic advisory experience.
Senior individual contributor role partnering with execs to define and deliver high-priority company programs. Requires 8+ years of program management experience in fast-paced AI/SaaS environments with proven executive influence and process improvement track record.
Own full sales cycle for net-new business in the 0-50 FTE segment, sourcing and closing deals while building pipeline and hitting quota targets. Requires 2+ years SaaS sales experience with proven hunter mentality and quota attainment.
Lead pre-sales services scoping and deployment design for AI customer agent solutions. Partner with Sales and customers to translate requirements into Statements of Work and ensure successful project delivery.
As a Principal Demo Engineer, you will own the platform and tooling that powers every Fin demo, ensuring reliability and impact for discerning buyers. This role involves building systems to support demos, embedding with product teams for new releases, and collaborating across various departments.
Fin is seeking a Staff Creative Copywriter to lead creative copy development, craft compelling narratives, and define messaging strategy across marketing, brand, and product initiatives. This role requires a seasoned creative with strong writing, editing, and strategic thinking skills.
Lead a team of ~10 Technical Support Specialists and Engineers at a fast-growing AI customer service platform. Drive CS metrics, build team culture, and improve processes in a hybrid SaaS environment.
Technical Support Engineer providing hands-on engineering and web development support to help customers integrate and troubleshoot Fin's AI Customer Agent product. Role involves debugging complex issues, building internal tools, and collaborating with product teams.
IT Systems Engineer evolves corporate IT infrastructure focusing on automation, identity & access management, compliance, and email deliverability using cloud tools like AWS and Okta. Requires 3-5 years experience, programming skills (Python/Ruby), and passion for systems automation in agile environments.
Drives new Mid-Market client acquisition in LATAM through full sales cycle management, pipeline building, demos, and consultative selling to exceed revenue targets. Requires 4+ years AE experience, 2+ years SaaS sales, Portuguese fluency, and strong quota track record.
Leads a team of Mid-Market Relationship Managers to drive customer retention, expansion, and revenue growth through AI adoption. Owns team performance metrics including renewals, upsells, and pipeline while coaching on value-based selling of SaaS solutions. Requires 4+ years sales management experience.
Analyzes top-of-funnel metrics for brand marketing, executive programs, and mindshare initiatives at Intercom. Partners with GTM teams to design experiments, measure awareness/engagement, and provide actionable insights using SQL and BI tools. Requires 5-8 years analytics experience.
Leads planning, production, and onsite delivery of brand events across Europe and North America, managing hybrid events from concept to execution. Requires 6+ years in live event production with expertise in AV, staging, vendors, and cross-functional coordination.
Drives product adoption for Intercom's AI-powered customer service tools like Fin, designs scalable engagement strategies, owns onboarding, monitors health signals, and collaborates cross-functionally to ensure customer success at scale. Requires 2-4+ years in SaaS customer-facing roles and AI interest.
Leads Forward Deployed Engineering team to deliver technical solutions for complex enterprise deals, owning outcomes in high-stakes deployments while providing sales support and shaping product roadmap. Requires 5+ years technical experience and 3+ years leading customer-facing teams.
Solutions Operations Manager supports Professional Services and Solutions Engineering teams by designing scalable processes, building data dashboards for performance metrics like Fin activation and utilization, and optimizing tools like Salesforce and RocketLane to drive revenue growth and customer outcomes.
Technical Support Specialist owns complex technical queries, debugs issues, escalates investigations, and collaborates with product teams to improve the platform. Requires 3-4+ years technical support experience, API knowledge, and strong problem-solving in a hybrid Chicago role.
Leads GTM enablement operations, owning the tech stack, strategic projects, and process optimization to drive sales productivity. Requires 5+ years in GTM enablement or sales operations with expertise in sales tools like Salesforce and Gong.
Leads a team of mid-market Account Executives driving new business revenue in North America, focusing on sales strategy, team performance, and growth with AI product Fin. Requires 5+ years quota-carrying sales and 3+ years management experience.
Lead positioning, messaging, and GTM for complex AI products, partnering with product, engineering, and sales. Translate technical AI into customer stories, create enablement assets, and drive launches in a fast-paced startup environment.