Senior Customer Success Enablement Manager
Build and deliver Customer Success enablement programs end-to-end while partnering with CS leadership to define priorities, measure impact, and drive retention and expansion outcomes. Requires 8+ years in CS or enablement with strong program-building and strategic advisory experience.
About the job
Responsibilities
- Partner directly with Customer Success Directors to define enablement priorities aligned to retention, expansion, and customer health goals across all segments
- Proactively identify gaps, risks, and opportunities across the Success org and translate them into recommendations
- Own the measurement framework for CSM performance - connecting program activity to behavior change to business outcomes
- Build and deliver onboarding, ongoing learning, and coaching programs that improve CSM performance across Scale, High-touch, and Enterprise motions
- Design playbooks, talk tracks, and tools tailored to each segment so CSMs drive adoption, surface expansion, and de-risk renewals
- Facilitate live and virtual training, workshops, and coaching
- Own workstreams end-to-end - set direction, align stakeholders, drive execution, close the loop
Requirements
- 8+ years in Customer Success, Customer Success Enablement, or GTM Enablement, with exposure to scaled and high-touch motions
- Track record as both a builder and a strategic advisor - shipping programs yourself and influencing senior leaders on direction
- Experience designing and delivering high-impact training programs, both in-person and virtually
- Ability to influence senior leaders and navigate ambiguity while driving clarity and results
- Data-driven mindset with experience tracking enablement effectiveness and business outcomes
- Track record of identifying issues, forming recommendations with rationale, and driving them to a decision
- Project management and cross-functional collaboration
- Knowledge of Customer Success processes and methodologies such as MEDDICC or Command of the Message
Nice-to-Haves
- Experience in a high-growth B2B SaaS company
- Familiarity with Success sales tools including Salesforce, Gong, and Claude
- Experience working with globally distributed teams
- Comfort operating in a fast-paced and evolving environment
Compensation & Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Unlimited access to Claude Code and best-in-class AI tools
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family
- Base salary range for San Francisco Bay Area: $167,000-$199,000
- Eligible for corporate bonus program or sales incentive and RSUs
Skills
Customer Success Enablement, Gtm Enablement, Salesforce, Gong, Claude, MEDDICC, Command Of The Message, Program Management, Training Facilitation, Data Analysis
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