AI Deployment Lead

Responsibilities

• Own the ongoing relationship for a portfolio of strategic accounts, including adoption, health tracking, QBRs, renewals, and expansion.
• Review transcripts, audit logs, prompts, evals, and integration data to explain agent behavior to customer compliance, operations, and engineering teams.
• Triage issues across data mapping, configuration, prompt behavior, customer training, expectation gaps, and product defects.
• Write, test, and deploy prompt and logic changes as customer workflows, business rules, or compliance requirements change.
• Partner with Forward Deployed Engineers on integrations, data pipelines, custom workflow logic, and deeper architecture work.
• Turn customer feedback into structured product signal, prioritized by severity, account impact, and repeatability.
• Run clean handoffs from Implementation into steady-state account ownership.
• Push back when customer asks, sales commitments, or internal assumptions do not match technical or compliance reality.

Requirements

• 4+ years in a customer-facing post-sales, implementation, solutions, consulting, banking, or similarly rigorous analytical role.
• Hands-on experience with LLMs, prompts, evals, or agentic workflows.
• Strong foundational understanding of LLM and agent concepts, including context, tool use, failure modes, and eval methodology.
• Comfort reading API docs and understanding concepts like webhooks, integrations, data mapping, and data pipelines.
• Enough technical fluency to discuss architecture and failure modes with customer engineering teams.
• Strong judgment in ambiguous, high-stakes customer situations.
• Experience working with senior stakeholders across operations, compliance, product, engineering, and commercial teams.
• Comfort saying “no” or “not yet” when the ask does not match product, technical, or compliance reality.
• Experience in fintech, banking, insurance, lending, collections, servicing, or another regulated industry is a strong plus.
• Familiarity with CFPB expectations, Reg F, UDAAP, auditability, or compliance-heavy workflows is especially valuable.
• Experience owning strategic enterprise relationships, especially $1M+ ARR accounts, is also a strong plus.

Nice-to-Haves

• Rigorous academic background, especially in a quantitative field.
• History of building and shipping things.
• Outsized responsibility early in career.
• Competitive achievement.
• Clear evidence of intensity, judgment, and follow-through.

Compensation and Benefits

• Salary: $170,000 - $235,000.
• Medical, dental, and vision coverage.
• Generous 401(k).
• Catered lunches.