Assembled
AI-powered workforce management for customer support
Assembled builds a unified platform combining workforce management and AI agents to staff and orchestrate human and AI support teams. It serves customer support leaders at companies like Etsy, Robinhood, and Stripe, enabling efficient scaling across chat, email, and voice. This reduces wait times, boosts CSAT, and optimizes operations without spreadsheets.
Sales Engineer
Sales Engineer driving technical discovery through deal closure, designing POCs and demos, and owning RFPs for a SaaS platform. Requires 3-5 years SE experience, strong API/cloud skills, and proven technical deal-closing ability.
Engineering Manager - Forecasting & Scheduling
Assembled is seeking an Engineering Manager for their Forecasting & Scheduling team to lead the development of algorithms and user experiences for workforce management in the AI era. This role involves setting technical direction, making product decisions, and partnering with cross-functional teams to deliver impactful solutions.
GTM Recruiter
Assembled is seeking a GTM Recruiter to manage full-cycle recruiting for sales, marketing, customer success, and partnerships teams. This role focuses on end-to-end search ownership, candidate experience, and data-driven strategy.
Digital Customer Programs Manager
The Digital Customer Programs Manager will own the Scale tier customer experience, focusing on self-serve resources, community engagement, and light-touch human interaction. This role involves account health monitoring, renewal management, office hours, community engagement, customer feedback, and support integration.
Senior Product Manager
Own product strategy for integrations, onboarding, and analytics/reporting teams building Assembled's data platform foundation. Drive AI-powered workforce experiences, integration ecosystem strategy, and data insights for enterprise support leaders.
Technical Recruiter
Own full-cycle recruiting for engineering, product, and design roles at a well-funded startup. Partner directly with hiring managers and execs on high-priority searches using data, AI, and proactive sourcing.
Engineering Manager - Forecasting & Scheduling
Lead the Forecasting & Scheduling team, setting technical direction for algorithms and UX that optimize staffing of human agents and AI. Partner with PM, design, ML engineers, and customers while balancing people leadership and deep technical problem solving.
Software Engineer - Forecasting & Scheduling
Builds forecasting interfaces, data pipelines, and scheduling systems for thousands of support agents using ML models. Requires Python ML libraries experience and background in ML/algorithmic teams with focus on performance optimization.
Software Engineer - Platform
Build scalable infrastructure, integrations, and data platforms powering workforce management and AI agent products at enterprise scale. Requires 5+ years in backend/platform systems, with expertise in AWS, Kubernetes, Go/Python, and datastores like Postgres and Snowflake.
Associate Technical Support Specialist
Handles technical customer support for SaaS platform including troubleshooting APIs/databases, writing scripts, collaborating with engineering, and driving product improvements. Requires 2+ years technical support experience, SQL/API skills, and strong problem-solving.
Strategic Finance Manager
Builds and maintains financial operating models, dashboards, and analyses for unit economics, planning, forecasting, and strategic decisions in a high-growth SaaS company. Partners cross-functionally with GTM, Product, Engineering, and G&A teams; requires 3-7 years in strategic finance or FP&A with strong SaaS modeling expertise.
Product Manager - Workforce Management
Drives product vision for AI-powered workforce management, onboarding, integrations, and analytics in enterprise SaaS for customer support operations. Partners with customers and teams to deliver data-driven insights and scalable solutions. Requires 5+ years PM experience in fast-paced startups.
Software Engineer - AI Agents & Platform
Builds autonomous AI agents and platform infrastructure for customer support, enhancing LLM performance with RAG techniques, scaling systems with Golang, and integrating STT/TTS. Requires 5+ years software engineering experience with LLMs.
Customer Success Manager
Manages customer portfolio post-sales to drive adoption, renewals, and expansion of Assembled platform. Collaborates cross-functionally to ensure ROI, conducts business reviews, and identifies growth opportunities. Requires 3+ years customer-facing experience and travel willingness.
Sales Development Representative
Generates high-quality sales pipeline through outbound prospecting via cold calls, email, LinkedIn, and events. Qualifies opportunities, uses AI/automation tools, and collaborates with sales team; requires 1+ years B2B SaaS sales experience.
Enterprise Deployment Strategist
Leads technical deployment and onboarding for mid-market and enterprise customers of a SaaS/AI support platform, building relationships, refining best practices, and collaborating cross-functionally. Requires 6+ years customer-facing experience with SQL, APIs, and integrations.