Lead the Forecasting & Scheduling team, setting technical direction for algorithms and UX that optimize staffing of human agents and AI. Partner with PM, design, ML engineers, and customers while balancing people leadership and deep technical problem solving.
230k – 270k/yr
On-siteEngineering Management
About the role
What we’re looking for
T-shaped leader: work at a broad level with high-level team and company goals, but dive deep when necessary
Build and excite teams; recruit high-quality engineers and effectively pitch the team vision
Hold yourself and the team accountable to deliver customer value quickly and effectively
Champion technical investment: pay down debt, modernize infrastructure, and raise the engineering bar while knowing when to strategically take on debt
Strong product instincts: know what to build, wear the PM hat when needed, and push back on roadmaps when appropriate
Thoughtful about AI as a force multiplier: deploy it strategically for codegen, prototyping, and research synthesis without creating cleanup
Nice to have
Background in operations research or adjacent quantitative field (optimization, queueing theory, simulation, applied math, or ML with heavy optimization focus)
Skills
Operations ResearchOptimizationQueueing TheorySimulationApplied MathMachine LearningForecasting ModelsConstraint SolvingTechnical LeadershipTeam Building
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