Product Manager
Own scheduling and forecasting for an enterprise WFM platform. Partner with support ops leaders at top brands to define AI-powered roadmap and ship features that optimize capacity planning.
About the job
Responsibilities
- Work directly with prospects and customers to conduct discovery, co-build solutions, and represent the company at the highest level
- Own scheduling and forecasting end-to-end — set the vision, drive the roadmap, and ship work that improves how customers run operations
- Apply AI to automate high-stakes, high-repetition decisions in workforce management
- Build for enterprise complexity including 24/7 multi-channel, multi-site operations, SLAs, shrinkage, channel mix, and BPO relationships
Requirements
- 4+ years of product management experience in enterprise B2B SaaS
- Strong analytical and technical product skills with ability to get deep in data and technical details
- Experience at a growing, venture-backed startup
- Strong written and verbal communication skills
- Customer-first mindset with strong discovery skills to work directly with senior stakeholders
Nice-to-Haves
- Experience building AI-powered product features in a practical, customer-value-driven way
- Experience working closely with data science or ML teams to ship predictive optimization features
Skills
Product Management, B2B SaaS, Data Analysis, Ai Product Development, Roadmapping, Stakeholder Management, Discovery, Forecasting, Scheduling Systems, Enterprise Software
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