Product Manager

Responsibilities

Payments Strategy & Execution

• Own the end-to-end payments product roadmap across card-present and card-not-present environments, including hospitality use cases.
• Define how chip cards, contactless payments, digital wallets, ecommerce tokens, and white-label loyalty are presented and accepted.
• Translate complex payment flows into intuitive merchant and staff experiences, including refunds, tips, adjustments, partial authorizations, and offline or stand-in authorization.
• Monitor and improve authorization rates, chargebacks, declines, disputes, latency, and reconciliation accuracy through data-driven experimentation.
• Partner with risk, compliance, and security teams on network rules and PCI DSS requirements.
• Partner with go-to-market teams to package and position payment capabilities.
• Work with processors, acquirers, gateways, and other partners to evaluate capabilities, routing options, and cost optimization.

Money Movement & Remittance

• Partner with money movement and remittance teams to ensure timely settlement and accurate treatment of fees, adjustments, and chargebacks in merchant reporting.
• Connect payment decisions such as routing, interchange optimization, surcharging, and dual pricing to funding and remittance workflows.

Cross-Functional Leadership

• Serve as the primary product contact for payments, aligning stakeholders around vision, roadmap, and success metrics.
• Facilitate decisions balancing technical constraints, regulatory considerations, and merchant needs.
• Communicate trade-offs, risks, dependencies, and progress to executives and senior leaders.
• Mentor and influence adjacent product teams on payment best practices and shared platform capabilities.
• Drive accountability, timely delivery, and learning from product launches.

Requirements

• 5+ years of product management experience, including at least 3 years focused on payments, fintech, or related financial services products.
• Demonstrated product leadership and ability to influence senior stakeholders and cross-functional teams.
• Deep understanding of card-present and card-not-present payments, including authorization, capture, clearing, settlement, tokenization, risk, and chargebacks.
• Familiarity with merchant processing economics, including interchange, scheme fees, settlement, and remittance.
• Experience working with payment processors, acquirers, gateways, or card networks, preferably in a platform or multi-tenant merchant environment.
• Strong analytical skills, including working with payment datasets, building dashboards, defining KPIs, and using data for prioritization and experimentation.
• Experience shipping complex technical products in partnership with engineering and operations teams.
• Excellent written and verbal communication skills.
• Experience with customer discovery, user interviews, and feedback sessions with merchants or similar B2B customers.
• Strong ownership, bias toward action, and ability to manage multiple initiatives in a fast-paced environment.

Compensation & Benefits

• Base salary: $180,000–$225,000 per year.
• Company stock plan and RSUs.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation, company holidays, sick time, and volunteer time off.
• Employee resource groups.
• Monthly cell phone and internet stipend.
• Tuition reimbursement of up to $2,000 per calendar year.