Product Manager, Trust & Safety

Responsibilities

• Connect Trust and Safety decisions to Mercor’s long-term health, expert trust, and client trust; prioritize business outcomes.
• Own the Trust and Safety product end to end, including roadmap, signal detection, and enforcement actions.
• Improve detection quality with data science and engineering by tuning models, prompts, and signals against real caseloads.
• Reduce false positives while controlling false negatives and expand automated decisioning as accuracy improves.
• Design products and workflows for operations analysts, with clear evidence standards, audit trails, and defensible high-severity decisions.
• Write specifications and PRDs, build dashboards, query SQL, and make small code changes to validate direction and unblock progress.
• Partner with engineering, data science, operations, legal, and go-to-market teams.
• Work directly with strategic customers and analyze whether model changes improve business outcomes.

Requirements

• 5+ years of experience in Product Management, Product Operations, Technical Program Management, Trust & Safety, Risk, Fraud, or a similar technical, operationally minded role.
• Technical fluency with large datasets and AI agents; ability to reason about detection models and signals and communicate effectively with engineers and data scientists.
• Systems-thinking mindset and strong project management and cross-functional communication skills.
• Ability to take ownership from problem definition through execution in ambiguous, adversarial environments.
• Sound judgment when weighing false positives against missed fraud cases and making tradeoffs explicit and consistent.

Nice-to-Haves

• Prior experience with safety or integrity problems.

Compensation & Benefits

• Annual salary range of $180,000–$300,000.
• Bi-annual performance bonus structure.
• Generous equity grant vested over four years.
• Up to $15,000 relocation bonus.
• $10,000 housing bonus for employees living within 0.5 miles of the office.
• $1,500 monthly meal stipend.
• Free Equinox membership.
• $200 monthly laundry reimbursement.
• $200 monthly personal wellness reimbursement.
• Health, dental, and vision insurance.