Product Manager

Responsibilities

Payments Strategy & Execution

• Own the end-to-end product roadmap for payments across card-present and card-not-present environments, focusing on hospitality use cases such as table service, counter service, bars, quick-service, and multi-location groups.
• Define how payment media types are presented and accepted, including chip, contactless, digital wallets, ecommerce tokens, and white-label loyalty, and establish metrics to measure acceptance health.
• Translate complex payment flows into intuitive experiences for merchants and staff, including refunds, tips, adjustments, partial authorizations, and offline or stand-in authorization.
• Monitor and improve authorization rates, chargebacks, declines, disputes, latency, and reconciliation accuracy through data-driven experimentation.
• Partner with risk, compliance, and security teams to maintain adherence to network rules and PCI DSS requirements.
• Partner with go-to-market teams to package and position payment capabilities for hospitality customers.
• Lead discovery with external processors, acquirers, gateways, and other partners to evaluate capabilities, routing options, and cost-optimization opportunities.

Money Movement & Remittance

• Partner with money movement and remittance teams to ensure merchant processing funds settle on time, with accurate fees, adjustments, and chargeback handling reflected in merchant-facing reporting.
• Feed payment product decisions, including routing, interchange optimization, and surcharging or dual pricing, into funding and remittance workflows so merchant payouts remain predictable and explainable.

Cross-Functional Leadership

• Act as the primary product point of contact for payments, aligning stakeholders around a clear vision, roadmap, and success metrics.
• Facilitate cross-functional decision-making while balancing technical constraints, regulatory considerations, and merchant needs.
• Communicate trade-offs, risks, dependencies, and progress to executives and senior leaders.
• Mentor and influence peers and adjacent product teams on payment best practices, shared capabilities, and platform standards.
• Promote accountability, urgency, and ownership so cross-functional teams deliver high-quality releases on time and learn from launches.

Requirements

• 5+ years of product management experience, including at least 3 years focused on payments, fintech, or closely related financial services products.
• Demonstrated product leadership, including setting vision, influencing senior stakeholders, making trade-offs under ambiguity, and rallying engineering, design, and go-to-market teams.
• Deep understanding of card-present and card-not-present payments, including authorization, capture, clearing, settlement, tokenization, risk, and chargeback flows.
• Familiarity with merchant processing economics, including interchange, scheme fees, settlement, and remittance.
• Experience working with payment processors, acquirers, gateways, or card networks, ideally in a platform or multi-tenant merchant environment.
• Strong analytical skills and experience working with payment datasets, dashboards, KPIs, prioritization, and experimentation.
• Proven success shipping complex technical products in collaboration with engineering and operations teams.
• Excellent written and verbal communication skills, with the ability to explain complex payment concepts to technical and non-technical audiences.
• Customer-centric experience conducting discovery, user interviews, and feedback sessions with merchants or similar B2B customers.
• Strong ownership, bias toward action, and ability to manage multiple initiatives in a fast-paced environment.

Compensation & Benefits

• Base pay range: $180,000–$225,000 per year.
• Company stock plan and RSUs.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation, company holidays, sick time, and volunteer time off.
• Employee Resource Groups.
• Monthly cell phone and internet stipend.
• Tuition reimbursement of up to $2,000 per calendar year.