Strategic Partnership Manager
Own and scale strategic partnerships that drive 30% of revenue through executive relationships, co-sell motions, and new alliance development at a customer support AI platform.
About the job
Responsibilities
- Develop Partnership Strategy: Build and execute comprehensive strategies for Assembled's most strategic, complex partnerships that align with business priorities and unlock maximum ecosystem value.
- Manage Executive Relationships: Cultivate and maintain senior-level relationships with partner organizations, serving as Assembled's primary liaison and trusted point of contact, specifically driving mindshare that converts to real outcomes (e.g. revenue, trusted partnership).
- Enable Partner Teams: Design and deliver training, enablement programs, and sales tools that build partner competency and drive Assembled awareness across partner organizations.
- Drive Partnership Revenue: Accelerate pipeline generation through joint planning, account mapping, co-selling motions, and field activities that convert partnerships into closed deals.
- Measure and Optimize: Track partnership performance metrics, identify what's working, and continuously refine strategies to maximize sourced and influenced revenue.
Requirements
- 5+ years in SaaS partnerships, including 2+ years managing technology and/or channel partnerships.
- Proven track record of scaling existing partnerships and launching new strategic alliances from scratch, using data-driven insights to prioritize efforts and accelerate time-to-value.
- Demonstrated success in developing and executing partnership strategies that align with broader business goals.
- Proven ability to leverage AI tools to accelerate deliverables and multiply impact across partnership initiatives while maintaining high output quality and velocity.
- Familiarity with the customer support technology landscape, evolving trends, and how AI impacts the CX space.
Benefits
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
- Catered lunches everyday (M-F) and fully stocked kitchen
- 401(k) plan enrollment
Skills
Saas Partnerships, Strategic Alliances, Executive Relationship Management, Co-Selling, Account Mapping, Partnership Enablement, Pipeline Generation, Partnership Performance Metrics, AI Tools, Customer Support Technology
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