Enablement Lead, Government

Responsibilities

• Own enablement of OpenAI products, including ChatGPT Enterprise and Agents, and define responsible adoption patterns for government organizations.
• Lead customers through onboarding, activation, expansion, optimization, and long-term adoption.
• Define and manage structured enablement and deployment programs with goals, milestones, owners, and success measures.
• Design and deliver onboarding sessions, advanced training, executive briefings, academies, hackathons, listening sessions, and hands-on mission or workflow labs.
• Guide government leaders, champions, technical teams, and working teams through organizational change and practical workflow adoption.
• Serve as a subject matter expert for designated products, roles, or government mission areas.
• Develop learning journeys, training materials, playbooks, FAQs, demonstrations, use cases, customer stories, and communications.
• Provide education for product launches, new features, and capability rollouts.
• Advise customers on workforce communications and engagement strategies.
• Build relationships with government leaders, program owners, technical teams, champions, and front-line public servants.
• Support customer communities, events, and peer-learning experiences.
• Identify and amplify government champions, creative use cases, and customer outcomes.
• Partner with Sales, Customer Success, Solutions Engineering, Solutions Architecture, Delivery, Product, Global Affairs, Communications, Marketing, and other teams.
• Synthesize customer feedback, adoption signals, participation data, and engagement outcomes to improve programs.
• Translate cross-customer patterns into scalable programs, content, playbooks, and best practices.

Requirements

• 6+ years of experience in customer-facing, enablement, instructional, adoption, or transformation roles.
• Experience engaging executive, business, and technical audiences in government or similarly complex enterprise environments.
• Understanding of and commitment to public service.
• Exceptional presentation, facilitation, and communication skills.
• Experience designing learning journeys and leading workshops, training programs, executive engagements, customer events, or scaled adoption initiatives.
• Practical fluency with ChatGPT, Agents, and the broader OpenAI product ecosystem.
• Strong writing and storytelling skills.
• Ability to connect enablement activities to measurable adoption, operational, customer, risk, or mission outcomes.
• Ability to convert customer patterns into scalable systems, programs, content, and best practices.
• Strong organization and ability to manage multiple workstreams in ambiguous, live customer environments.
• Humility, empathy, curiosity, and commitment to safe and responsible AI.

Compensation

• Annual salary: $186,300–$207,000.
• Hybrid work model with three days in the office per week.
• Relocation assistance is available.
• Travel and regular work from government customer sites are required.