Senior Customer Marketing Manager

Responsibilities

• Own the voice-of-the-customer program by capturing and synthesizing customer feedback from interviews, reviews, win/loss analysis, and support themes.
• Build and manage a customer story engine covering case studies, video, quotes, event speaking opportunities, and proof points.
• Design customer-centered lifecycle campaigns, events, awards, and advocacy initiatives.
• Own customer advocacy and references end to end.
• Partner on product launches by incorporating customer proof and design-partner evidence into launch narratives.
• Extend into partner and creator marketing, including co-marketing and relationships with trusted industry voices.
• Report on pipeline influence, active customer stories, references sourced, advocacy participation, and related metrics.

Requirements

• 4–7 years of experience in customer marketing, product marketing, or both at a high-growth company.
• Experience building marketing programs from scratch.
• Strong storytelling and campaign development skills.
• Program management skills, including trackers, calendars, production schedules, follow-through, and legal approval coordination.
• Ability to secure customer participation and communications approval, including from senior enterprise leaders.
• Ability to build AI workflows—not just use chat tools—for research synthesis, content creation, and operational systems.
• Ability to edit and ship polished content created with AI assistance.
• Curiosity about customer motivations, retention, and advocacy.
• Ability to operate effectively in a fast-changing environment without an established playbook.

Compensation and Benefits

• Estimated base salary: $160,000–$210,000 per year.
• Stock options.
• Medical, dental, and vision benefits.
• Flexible time off.
• Monthly professional development, wellness, customer, and commuting credits.
• Paid parental leave.
• Catered weekday lunches and stocked New York office.
• 401(k) plan enrollment.