Senior Customer Success Manager

Manages and grows enterprise advertising accounts reaching low-income consumers through digital marketing campaigns. The role requires 8+ years of customer success or account management experience, digital marketing expertise, strong communication, and commercial strategy skills.

About the job

Responsibilities

Own a portfolio of enterprise accounts generating $5–$10 million in annual revenue, with significant growth potential.
Implement and optimize digital marketing campaigns, delivering results aligned with customer goals.
Identify opportunities to sell new placements and campaigns, increase budgets or pricing, and optimize existing campaigns.
Partner with product and technology teams to build scalable, efficient Customer Success tools and improve systems.
Serve as a strategic partner and subject matter expert, proactively advising customers on reaching lower-income consumers.
Own the commercial strategy for a vertical, build a go-to-market strategy, develop sales materials and positioning, and partner internally to optimize placements and campaigns.
Share customer and market learnings with teammates to improve industry knowledge and best practices.
Travel at least quarterly for strategic planning sessions with key accounts.

Requirements

8+ years of enterprise customer success or account management experience.
Experience with digital marketing at a publisher, agency, or advertiser.
Exceptional written, oral, presentation, and communication skills.
Strong problem-solving and project management abilities, including campaign troubleshooting, launch timelines, and experimentation management.
Ability to manage competing priorities and navigate ambiguity.
Strong attention to detail and comfort using technical systems to implement campaigns, analyze performance data, and identify optimization opportunities.
Excellent relationship-building skills and the ability to quickly build trust internally and externally.
Passion for building a business with a strong social mission at the intersection of the private and public sectors.

Compensation & Benefits

Base salary: $150,000–$180,000.
Total on-target earnings: $165,000–$198,000, including performance-based bonus.
Potential for a larger bonus when individual or team revenue targets are exceeded.
Equity and benefits.
20 days of PTO.
4% 401(k) match.
$10,000 lifetime fertility expense reimbursement through Carrot Fertility.
Medical, dental, and vision insurance options.
Access to Ginger, Gympass, Headspace, One Medical, Rightway, SoFi, and Spring Health.
Remote-friendly work environment.
All-company retreats and team on-sites approximately twice per year.

Skills

Digital Marketing, Customer Success, Account Management, Campaign Optimization, Marketing Campaigns, Performance Data Analysis, Project Management, Experimentation Management, Go-to-Market Strategy, Revenue Growth, Technical Systems, Enterprise Accounts