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IntercomIntercom

Manager, Account Executives (MidMarket)

Leads a team of mid-market Account Executives driving new business revenue in North America, focusing on sales strategy, team performance, and growth with AI product Fin. Requires 5+ years quota-carrying sales and 3+ years management experience.

About the job

What's the opportunity?

The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.

We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes.

What will I be doing?

  • Sales Strategy Execution:

    • Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.
    • Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.
    • Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.
  • Performance Management:

    • Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.
    • Track individual and team performance using CRM tools and reporting dashboards.
    • Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue.
  • Cross-Functional Collaboration:

    • Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.
    • Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.
  • Customer Focus:

    • Maintain a strong understanding of customer needs and market trends to support the team in closing deals.
    • Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.
  • Reporting & Analytics:

    • Regularly report on team performance, sales pipeline, and market conditions to senior management.
    • Provide data-driven recommendations to improve sales performance and achieve growth targets.

What skills do I need?

  • 5+ years in a quota carrying new business IC role with proven success
    • Experience working on complex and strategic deals (involving procurement, legal, security)
  • 3+ years management experience
  • Previous experience building and executing on outbound sales motions
  • Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus
  • Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately
  • Proven experience–and passion for–teaching and developing top talent
  • Experience developing GTM strategy, building, and executing operational plans
  • A builder of businesses, with the ability to attract and develop the best talent in the industry
  • Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
  • Adaptive, with the ability to balance short term and long term priorities

Benefits

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

The OTE range for this role is targeted at $228,000 - $349,375 for the San Francisco Bay Area.

Skills

CRM, Sales Forecasting, MEDDPICC, Outbound Sales, Go-to-Market Strategy, Sales Operations

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