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IntercomIntercomSan Francisco, CA

IT Systems Engineer

IT Systems Engineer evolves corporate IT infrastructure focusing on automation, identity & access management, compliance, and email deliverability using cloud tools like AWS and Okta. Requires 3-5 years experience, programming skills (Python/Ruby), and passion for systems automation in agile environments.

142k – 237k
Hybrid3+ YOEIT Support

About the role

Responsibilities

  • Identify and solve team, organisational, and business automation and integration problems.
  • Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity & access management, endpoint management, security, compliance and enterprise email deliverability.
  • Take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code.
  • Govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.
  • Take part and drive bleeding edge AI tools - we don’t shy away from being beta testers for new features/products to optimise our organisation.
  • Drive IT incident response in concert with other InfoSec and engineering teams.
  • Look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar.
  • Integrate and utilise AI tooling and continuously drive our automated no code infrastructure via tools such as Tines and Workato.

Requirements

  • 3 to 5 years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.
  • Good knowledge of a high-level programming language, e.g. Ruby, Python, Perl etc.
  • Experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines and Workato.
  • Passion for systems and automation and the desire to develop your skills in a fast-moving company.
  • Experience with iPaaS platforms and enterprise email deliverability are a plus.

Compensation & Benefits

  • Base salary range for San Francisco Bay Area: $142,000 - $237,000.
  • Competitive salary and meaningful equity.
  • Comprehensive medical, dental, and vision coverage.
  • Regular compensation reviews.
  • Unlimited access to Claude Code and best-in-class AI tools.
  • Flexible paid time off policy.
  • Paid Parental Leave Program.
  • 401k plan & match.

Skills

AWSOktaGoogle WorkspaceJamf ProIntuneTinesWorkatoPythonRubyInfrastructure As CodeIpaasAutomationIdentity & Access Management

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