IT Site Specialist

Responsibilities

• Provide in-person IT support at the San Francisco office five days per week as the primary site IT contact.
• Provide deskside and walk-up support, resolve tickets end to end, troubleshoot advanced issues, and escalate to IT Engineering when needed.
• Triage support requests across tickets, email, Slack, and team distribution lists while improving support volume and SLAs.
• Direct and review AI support-agent workflow runs and improve automated-resolution workflows.
• Coordinate joiner, mover, and leaver processes, including provisioning, deprovisioning, and access changes across the SaaS stack.
• Administer Okta, Google Workspace, Slack, Jamf, and other SaaS applications, including user lifecycle management, groups, roles, and SSO/SCIM integrations.
• Manage application portfolios, seat counts, usage tracking, license optimization, renewals, and cancellations.
• Build integrations and automations that reduce manual work and enforce least-privilege access.
• Manage on-site hardware inventory, lifecycle, procurement coordination, stock levels, and vendor fulfillment.
• Support endpoint troubleshooting and conference-room/AV reliability.
• Own projects, audits, remediation efforts, and technical and user-facing documentation.
• Advocate for users and remove blockers with empathy.

Requirements

• Minimum 4 years of technical experience in an enterprise-size organization.
• Hands-on experience with both on-site IT support and SaaS/application administration.
• Strong knowledge of Okta, Google Workspace, Slack, Jamf, and modern SaaS tools.
• Understanding of user lifecycle management, identity and access management, and least-privilege principles.
• Experience with SSO/SCIM provisioning, SaaS integrations, and automation.
• Experience managing SaaS application portfolios, license optimization, and vendor renewals.
• Experience with deskside support, ticket resolution, and escalation to engineering teams.
• Comfort owning endpoint support, AV, inventory, and back-end application administration.
• Strong attention to detail and ability to own ambiguous, cross-functional work.

Nice-to-haves

• Experience in high-growth startups.
• Experience managing macOS and Windows environments.
• Scripting or automation experience, including Python, APIs, or workflow tools.
• Experience with AI-assisted support tooling and workflow automation.
• Experience coordinating hardware procurement with fulfillment vendors such as Firstbase, SHI, CDW, or Amazon.
• Okta Certified Professional or Administrator certification.
• Slack Certified Admin certification.
• Google Workspace Administrator experience.

Compensation and benefits

• Salary: $145,760–$200,420 annually.
• Flexible PTO.
• Home-office equipment ordering and health and wellness stipend.
• Medical, dental, and vision insurance coverage for U.S. employees, with partial dependent coverage.
• One Medical membership, 401(k) with employer match, fertility HRA, parental leave, pet insurance, and in-office meals and refreshments.
• Relocation support to New York City or San Francisco as needed.