Data Center Operations Coordinator
Coordinate break/fix activities, ticket management, vendor dispatches, and operational reporting across multiple data centers to maintain uptime and fast issue resolution. Requires data center operations experience and hardware knowledge.
About the job
Responsibilities
- Track and manage all break/fix incidents across multiple data centers
- Monitor ticket queues and ensure SLA compliance for incident response and resolution
- Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups
- Maintain accurate records of failed hardware, replacements, RMAs, and repair status
- Escalate critical outages and recurring infrastructure issues to leadership and engineering teams
- Schedule and oversee maintenance windows and emergency repair activities
- Provide daily/weekly operational status reports and incident summaries
- Ensure all work follows data center operational procedures and change management policies
- Identify trends in hardware failures and recommend process improvements
Requirements
- Experience working in data center operations, IT infrastructure, or hardware support
- Strong understanding of server, storage, and networking hardware
- Experience with ticketing systems such as ServiceNow, Jira, or Remedy
- Ability to manage multiple priorities across several sites simultaneously
- Excellent communication and organizational skills
- Familiarity with SLA management and incident escalation processes
- Proficiency with Excel, reporting dashboards, and inventory tracking tools
Preferred Qualifications
- Experience supporting enterprise or hyperscale data centers
- Knowledge of remote hands operations and vendor management
- Understanding of ITIL processes and change management
- CompTIA Server+, Network+, or similar certifications
Skills
Servicenow, Jira, Remedy, Excel, Sla Management, Ticketing Systems, Server Hardware, Storage Hardware, Networking Hardware, Itil
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