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Together AITogether AISan Francisco, CA

Data Center Operations Coordinator

Coordinate break/fix activities, ticket management, vendor dispatches, and operational reporting across multiple data centers to maintain uptime and fast issue resolution. Requires data center operations experience and hardware knowledge.

150k – 200k
On-siteIT Support

About the role

Responsibilities

  • Track and manage all break/fix incidents across multiple data centers
  • Monitor ticket queues and ensure SLA compliance for incident response and resolution
  • Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups
  • Maintain accurate records of failed hardware, replacements, RMAs, and repair status
  • Escalate critical outages and recurring infrastructure issues to leadership and engineering teams
  • Schedule and oversee maintenance windows and emergency repair activities
  • Provide daily/weekly operational status reports and incident summaries
  • Ensure all work follows data center operational procedures and change management policies
  • Identify trends in hardware failures and recommend process improvements

Requirements

  • Experience working in data center operations, IT infrastructure, or hardware support
  • Strong understanding of server, storage, and networking hardware
  • Experience with ticketing systems such as ServiceNow, Jira, or Remedy
  • Ability to manage multiple priorities across several sites simultaneously
  • Excellent communication and organizational skills
  • Familiarity with SLA management and incident escalation processes
  • Proficiency with Excel, reporting dashboards, and inventory tracking tools

Preferred Qualifications

  • Experience supporting enterprise or hyperscale data centers
  • Knowledge of remote hands operations and vendor management
  • Understanding of ITIL processes and change management
  • CompTIA Server+, Network+, or similar certifications

Skills

ServicenowJiraRemedyExcelSla ManagementTicketing SystemsServer HardwareStorage HardwareNetworking HardwareItil

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