IT Security & Operations Manager
Builds and manages Juicebox’s internal IT foundation, including identity and access management, provisioning, device management, compliance support, and employee troubleshooting. The role requires at least two years of IT or systems administration experience and hands-on Okta or similar platform expertise.
About the job
Responsibilities
- Lead the implementation and administration of identity and access management systems, including Okta.
- Design and own employee provisioning and deprovisioning workflows across core business systems such as Google Workspace, HubSpot, Zoom, and other business-critical applications.
- Evaluate, select, and implement new IT and AI-powered tooling, including Serval and Console, to improve efficiency and employee experience.
- Support compliance initiatives and audits through strong access governance and documentation practices.
- Build and manage an IT ticketing and support function.
- Serve as the primary point of contact for employee IT requests and troubleshooting.
Requirements
- 2+ years of experience in IT, systems administration, or a related role, ideally within a startup or high-growth environment.
- Hands-on experience with identity and access management platforms, preferably Okta.
- Experience with employee provisioning, SaaS administration, and device management.
- Familiarity with security and compliance programs, including Vanta or similar compliance platforms.
- A builder mentality with strong operational instincts; comfortable implementing systems from scratch, evaluating emerging technologies, and partnering with stakeholders across the business.
Compensation & Benefits
- Top-of-market compensation with meaningful equity.
- Comprehensive healthcare with 100% employer-paid medical coverage for employees; 90% employer contribution for dependents.
- Dental and vision coverage: 90% employer covered for employees and 85% for dependents.
- $2,000 annual wellness stipend.
- Daily meals provided.
- $300/month commuting stipend.
Skills
Okta, Identity And Access Management, Google Workspace, HubSpot, Zoom, Serval, Console, Vanta, Saas Administration, Device Management, Access Governance, It Ticketing
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