Senior Manager, Forward Deployed Engineering

Responsibilities

• Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.
• Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.
• Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.
• Support complex, seven-figure opportunities with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
• Codify successful deployments into reusable tools, playbooks, and inputs to the product roadmap.
• Champion a customer-obsessed culture, noticing early indicators of success or failure in customer engagements.
• Lead discovery, design, and delivery of tailored technical solutions, including PoCs, evaluations and business value assessments.
• Represent Intercom externally through executive meetings and strategic events.

Requirements

• 5+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.
• 3+ years of experience leading technical customer-facing teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
• Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.
• Comfortable with ambiguous problem spaces, translating ambiguity into clear signals for Product and Engineering.
• Ability to flex working hours to partner with global teams. Excellent communication and presentation skills.

Compensation

Base salary range for San Francisco Bay Area: $252,000 - $280,000 USD, plus equity, bonus/OTE, RSUs, comprehensive benefits including medical, dental, vision, 401k match, flexible PTO, paid parental leave.