Senior Manager, Forward Deployed Engineering
Leads Forward Deployed Engineering team to deliver technical solutions for complex enterprise deals, owning outcomes in high-stakes deployments while providing sales support and shaping product roadmap. Requires 5+ years technical experience and 3+ years leading customer-facing teams.
About the job
Responsibilities
- Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.
- Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.
- Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.
- Support complex, seven-figure opportunities with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
- Codify successful deployments into reusable tools, playbooks, and inputs to the product roadmap.
- Champion a customer-obsessed culture, noticing early indicators of success or failure in customer engagements.
- Lead discovery, design, and delivery of tailored technical solutions, including PoCs, evaluations and business value assessments.
- Represent Intercom externally through executive meetings and strategic events.
Requirements
- 5+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.
- 3+ years of experience leading technical customer-facing teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
- Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.
- Comfortable with ambiguous problem spaces, translating ambiguity into clear signals for Product and Engineering.
- Ability to flex working hours to partner with global teams. Excellent communication and presentation skills.
Compensation
Base salary range for San Francisco Bay Area: $252,000 - $280,000 USD, plus equity, bonus/OTE, RSUs, comprehensive benefits including medical, dental, vision, 401k match, flexible PTO, paid parental leave.
Skills
Software Engineering, AI, Forward Deployed Engineering, Solutions Architecture, Applied Ai, Kubernetes, Data Products, Poc Development, Enterprise Deployments, Technical Sales
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