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OpenAIOpenAISan Francisco, CA

AI Deployment Engineering Manager, Digital Natives

Lead and mentor the AI Deployment Engineering team for Digital Native customers, driving Generative AI implementations from strategy through production. Requires 8+ years technical customer-facing experience and 2+ years leading post-sales technical teams.

251k – 335k/yr
Hybrid8+ YOEEngineering Management

About the role

Responsibilities

  • Own the strategy and operating model of the AI Deployment Engineering team, ensuring alignment with company objectives and the evolving needs of customers.
  • Lead, build, and mentor a team of high-performing AI Deployment Engineers to deliver exceptional customer outcomes, as demonstrated by production customer applications and increased API adoption.
  • Serve as the technical advocate for customers, synthesizing their needs to develop the Research and Applied Product/Engineering roadmaps.
  • Act as the primary technical escalation point during development, fostering trust and maintaining direct communication with executive-level stakeholders.
  • Serve as an industry thought leader, championing the safe and innovative application of the technology across various sectors.

Requirements

  • 8+ years of experience in a technical customer-facing role, managing C-level technical and business relationships with complex global organizations.
  • 2+ years of experience leading technical post-sales teams with a demonstrated ability to hire, develop, and manage technical teams.
  • Experience leading complex implementations of Generative AI/traditional ML solutions and knowledge of network/cloud architecture.
  • Industry experience in programming languages like Python or Javascript.
  • Effective and polished communicator who can translate business and technical topics to all audiences and mentor others to do the same.
  • Humble attitude, eagerness to help others, and desire to pick up whatever knowledge is missing to make both the team and customers succeed.

Skills

PythonJavaScriptGenerative AIMachine LearningCloud ArchitectureNetwork ArchitectureTechnical LeadershipCustomer SuccessTeam ManagementC-Level Communication

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