Enterprise Customer Success Manager
Manages strategic enterprise customers by leading onboarding, adoption, relationship development, renewals, and growth opportunities. Requires 3+ years in Customer Success or Account Management, B2B technology or SaaS experience, enterprise account management skills, and fluency in French and English.
About the job
Responsibilities
- Partner with Enterprise Account Executives and Solutions Engineering teams to onboard, train, and drive adoption among enterprise customers.
- Build customer relationships that foster loyalty and advocacy.
- Collaborate with sales, support, enablement, product, finance, and legal teams.
- Own and project-manage onboarding for new customers.
- Advise clients and develop plans aligned with their business goals.
- Analyze usage trends to identify renewal risks and opportunities for contract growth or optimization.
- Align customers’ technical and business objectives with observability and security platform offerings.
- Travel for customer onsite visits and events as required.
Requirements
- 3+ years of experience in Customer Success or Account Management.
- Experience managing a broad portfolio of enterprise accounts.
- Experience working with Fortune 1000 companies and global brands.
- Strong communication skills and exceptional attention to detail.
- Ability to communicate with CTOs, VPs of Engineering, and DevOps professionals.
- Experience in B2B technology or SaaS.
- Fluency in written and spoken French and English.
Benefits
- Best-in-class onboarding.
- Global benefits.
- Intra-departmental mentor and buddy program.
- New-hire stock equity through RSUs and an employee stock purchase plan (ESPP).
- Professional development, product training, and career pathing.
- Community and inclusion programs.
Skills
Customer Success, Account Management, SaaS, B2B Technology, Observability, Security Platforms, Project Management, Renewal Management, Account Growth, Usage Analytics
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