Launch Trainer
Launch Trainer leads virtual and on-site onboarding for dental practices, teaches intraoral scanning and digital workflows, and provides post-launch coaching to drive adoption and successful ordering. The role requires clinical technology training experience, strong facilitation, customer communication, and organization.
About the job
Responsibilities
- Lead new dental practices through Dandy’s onboarding program and ensure key launch milestones are achieved.
- Deliver engaging virtual and on-site training tailored to each practice’s learning style and structure.
- Demonstrate intraoral scanning and digital dental workflow best practices through hands-on coaching.
- Provide post-launch coaching on scan quality, ordering workflows, feature adoption, and workflow refinement.
- Monitor early scan quality and give clear, constructive feedback to improve technique.
- Identify product-usage gaps and conduct targeted follow-up, including First Case Monitoring sessions.
- Collaborate with Customer Success, Product, and Support teams to improve the customer journey.
- Travel up to 20% for in-practice training and support.
Requirements
- Experience training on digital dental platforms or clinical technologies in a practice environment; iTero or TRIOS experience strongly preferred.
- Hands-on knowledge of intraoral scanning and digital dental workflows.
- Excellent teaching and facilitation skills, including the ability to simplify technical concepts and drive behavioral change.
- Clear, confident communication and strong virtual presentation and interpersonal skills.
- Customer-first, empathetic, patient approach with the ability to build trust remotely.
- Strong organization, accountability, follow-through, and ability to manage multiple trainings and customer touchpoints.
- Ability to learn quickly, adapt to fast-paced environments, and use technology effectively.
- Persuasive and supportive coaching skills focused on encouraging behavior change and driving adoption.
Compensation
- Salary: $77,000–$85,500 annually.
- Comprehensive benefits may include healthcare, dental, mental health support, parental planning resources, retirement savings options, and paid time off.
Skills
Intraoral Scanning, Digital Dentistry, Itero, Trios, Digital Workflows, Virtual Training, Facilitation, Customer Coaching
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