Dealer Relations Manager (DRM)
Manages and grows relationships with automotive dealership partners through onboarding, product implementation, training, account health monitoring, and renewals. Requires automotive dealership or automotive technology experience, strong relationship skills, and extensive travel.
About the job
Responsibilities
- Build trusted relationships with dealership partners, including Dealer Principals and Service Managers.
- Deliver onboarding, proactive support, and ongoing training.
- Lead product implementations and communicate new features and updates.
- Align the software with dealership workflows to improve efficiency and customer satisfaction.
- Conduct quarterly business reviews and help dealerships achieve their goals.
- Identify upsell and renewal opportunities and encourage customer referrals.
- Collaborate with internal teams to improve the dealer experience.
- Monitor account health in HubSpot and proactively mitigate risks.
- Analyze dealership performance metrics and provide actionable recommendations.
- Report on key performance indicators.
Requirements
- 3–5+ years of experience in sales, account management, customer success, or service, preferably in a retail environment.
- Automotive dealership or automotive technology experience.
- Experience with franchise dealership operations or selling integrated solutions to dealerships.
- Strong business acumen and ability to translate product features into customer outcomes.
- Exceptional communication and relationship-building skills.
- Experience negotiating win-win solutions and managing complex accounts.
- Experience using CRM tools, including HubSpot, Microsoft Office Suite, and virtual collaboration tools.
- Ability to travel up to 75–100%, including overnight stays.
- Valid driver's license.
- Willingness to work extended hours and be on call as needed.
Nice-to-haves
- Bachelor's degree in Business, Marketing, or a related field.
- Account risk mitigation or customer save-motion experience.
Compensation and Benefits
- Base salary of $80,000–$90,000 plus variable compensation.
- On-target earnings of $120,000.
- Medical, dental, and vision coverage.
- 401(k) plan and equity.
- Paid time off, including vacation, sick leave, and paid holidays.
- Career growth opportunities.
- Ongoing training and development.
Skills
HubSpot, Microsoft Office, CRM, Account Management, Customer Success, Product Implementation, Sales, Renewals, Upselling, Account Risk Mitigation
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