Dealer Relations Manager

Responsibilities

• Build trusted relationships with dealership partners, including Dealer Principals and Service Managers.
• Deliver onboarding, proactive support, and ongoing training.
• Lead product implementations and communicate new features and updates.
• Align the software with dealership workflows to improve efficiency and customer satisfaction.
• Conduct quarterly business reviews and help dealerships achieve their goals.
• Identify growth opportunities, including upsells and renewals.
• Encourage dealerships to refer new customers.
• Collaborate with internal teams to improve the dealer experience.
• Monitor account health using HubSpot and proactively address challenges.
• Analyze dealership performance metrics and provide actionable recommendations.
• Report on key performance indicators.

Requirements

• Bachelor's degree in Business, Marketing, or a related field preferred.
• 3–5+ years of experience in sales, account management, customer success, or service, preferably in a retail environment.
• Automotive dealership or automotive technology experience required.
• Experience in franchise dealership operations or selling integrated solutions to dealerships.
• Experience with account-risk mitigation or save motions preferred.
• Experience using CRM tools, especially HubSpot, Microsoft Office Suite, and virtual collaboration tools.
• Strong business acumen and ability to connect product features to dealership outcomes.
• Excellent communication and relationship-building skills.
• Ability to negotiate win-win solutions and manage complex accounts.
• Valid driver's license.
• Ability to travel 75–100%, including overnight stays.
• Willingness to work extended hours and be on call as needed.

Compensation and Benefits

• Base salary: $80,000–$90,000.
• Variable compensation with $120,000 on-target earnings.
• Medical, dental, and vision coverage.
• 401(k) plan and equity.
• Paid time off, including vacation, sick leave, and paid holidays.
• Career growth opportunities.
• Ongoing training and development.