
Loop Returns
Columbus, OH
Returns management platform for ecommerce brands
About
Loop builds software for ecommerce brands to manage returns, exchanges, order tracking, and fraud prevention. It serves thousands of merchants like Shopify stores, helping retain revenue by turning refunds into exchanges and optimizing post-purchase operations. This reduces costs and improves customer loyalty in high-return retail environments.
Tech stack
PHP, AWS, Kubernetes, Vue, MySQL, DynamoDB
Perks & benefits
Equity, Health insurance, Unlimited PTO, Parental leave, Wellness stipend, Home office stipend
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8Own a mid-market merchant portfolio for a B2B SaaS business, driving retention, renewals, expansion, and product adoption through consultative account management. The role requires 3+ years of customer success or account management experience, strong data-driven prioritization, and cross-functional collaboration.
Own Loop’s EMEA logistics partner strategy, growing relationships, partner-sourced pipeline, and regional revenue. The role requires UK D2C logistics expertise, an established partner network, at least three years of channel or logistics sales experience, and regular travel.
Own strategic relationships with enterprise B2B SaaS merchants, driving retention, renewals, expansion, product adoption, and measurable business outcomes. The role requires 3+ years of enterprise customer success or account management experience, strong commercial and data skills, and cross-functional leadership.
Leads a cross-functional engineering team responsible for shipping and logistics systems, including carrier integrations, rate shopping, and label generation. Requires at least three years of engineering management experience, recent software engineering experience, and strong technical, Agile, and AI-agent expertise.
Own enterprise merchant relationships in APAC, driving retention, renewals, expansion, product adoption, and executive engagement. The role requires several years of enterprise customer success or account management experience in complex B2B SaaS, ideally within ecommerce or commerce technology.
Senior engineer building full-stack features with AI-first workflows. Owns architecture, leads initiatives, mentors juniors, and drives production outcomes.
Full-stack Software Engineer building and maintaining web apps, APIs, and backend services. Must have 2-4+ years experience, use AI agents as default workflow, and demonstrate ownership of production outcomes.
Lead and scale Revenue Operations for a B2B SaaS company, owning GTM analytics, systems, enablement, and team leadership while partnering with Finance and GTM leadership.