Customer Success Manager - French Mid Market
Manages Corporate and Enterprise SaaS accounts, driving adoption, renewals, expansion, and measurable business value. The role combines commercial ownership, customer implementation oversight, executive stakeholder engagement, and bilingual French-English communication.
About the job
Responsibilities
- Develop Success and Value Realization plans, manage champions, and align stakeholders to deliver customer business outcomes.
- Navigate multiple departments to expand use cases and Pigment’s business value, drive annual recurring revenue, and reduce portfolio risk.
- Oversee customer implementations, ensuring customers understand the platform’s value and achieve strong adoption.
- Deliver presentations, recommend best practices, and structure creative solutions to optimize engagement.
- Lead development of the Pigment community through thought leadership, events, and best-practice development.
- Build deep product expertise and collaborate with the product team on product vision and roadmap.
Requirements
- Significant experience in customer success, account management, or a similar role within a software or SaaS company.
- Proven experience managing Corporate and Enterprise accounts and driving adoption, satisfaction, renewals, and expansion.
- Experience with AI customer engagement strategies, automation technologies, and platforms.
- Strong commercial mindset and ownership of renewals and expansion revenue.
- Curiosity about new technology adoption and interest in best-in-class products.
- Strong analytical, communication, interpersonal, problem-solving, and stakeholder-management skills.
- Proactive, strategic, self-motivated, adaptable, and able to work independently and cross-functionally.
- Fluency in French and English.
Compensation and Benefits
- Competitive package.
- Stock options.
- Free health insurance for the employee and family.
- Weekly lunch and lunch vouchers through Swile.
- Egym Wellpass subscription.
- Annual learning stipend.
- Remote work stipend and high-end equipment.
- Flexible working hours.
Skills
Customer Success, Account Management, SaaS, Ai Customer Engagement, Automation Technologies, Revenue Expansion, Customer Adoption, Analytics, Stakeholder Management
Similar jobs
Customer Success jobs
Improbable
Remote
Build Bolter’s customer success function from scratch by onboarding operators, translating their business processes into automated blueprints, driving retention, and shaping the product through customer feedback. Requires 5+ years in customer-facing work, strong process-mapping ability, AI fluency, and excellent communication.
Mixpanel
London, United Kingdom
Own value realization, adoption, and AI maturity for high-value B2B SaaS customers. The role requires customer success or consulting experience, executive relationship management, strategic planning, ROI communication, and hands-on familiarity with AI-native tooling.
Pigment
Paris, France
Own the strategy, planning, systems, workflows, and operating rhythms that enable Pigment’s Customer Success organization to scale. The role requires 5+ years of relevant operations experience, strong analytical and stakeholder-management skills, and expertise in CS platforms and lifecycle management.
Datadog
Dublin, IrelandManages strategic enterprise customers by leading onboarding, adoption, relationship development, renewals, and growth opportunities. Requires 3+ years in Customer Success or Account Management, B2B technology or SaaS experience, enterprise account management skills, and fluency in French and English.
Harvey
New York, NYOwn retention, renewals, and expansion for a high-volume EMEA customer portfolio through scaled engagement, data-driven health management, and consultative customer success. Requires 3+ years in customer success, account management, or renewals within enterprise SaaS, legal technology, or consulting.