Senior Customer Experience Manager
Leads strategic enterprise customer engagements focused on cloud security adoption, transformation, and expanding the value of Wiz. Requires 6+ years in customer-facing strategic work and strong stakeholder, project management, and security SaaS expertise.
About the job
Responsibilities
- Own customer projects and initiatives focused on cloud security, collaborating with Sales, Support, Success, product, engineering, and customer teams.
- Influence stakeholders from technical teams through the CISO level and establish strong customer relationships.
- Understand customers’ business vision, culture, processes, and cloud security requirements.
- Evangelize Wiz’s value and guide customers toward secure solution adoption.
- Ensure Wiz guidance is understood and implemented while advocating internally for customer security needs.
- Guide strategic enterprise customers through post-onboarding adoption and large-scale cloud transformations.
- Solve complex customer security challenges by introducing new ideas, tools, and processes.
- Identify strategic cloud security opportunities, including deeper product adoption and expansion into new business units.
- Support total cost of ownership analysis and business case assessments.
- Advise on tool ecosystems, consolidation, and increasing Wiz value.
- Define adoption milestones, remove blockers, and implement processes for secure workload migrations.
- Develop training strategies for technical and non-technical customer roles, emphasizing cloud security awareness.
- Establish governance structures for the customer partnership and Wiz adoption.
Requirements
- 6+ years of experience as a Customer Success Manager, Account Executive, or in another strategic customer-facing role.
- Excellent communication and interpersonal skills, with the ability to engage stakeholders at all organizational levels.
- Ability to learn Wiz offerings and pricing quickly.
Nice to Have
- Experience with Fortune 100 customers and cloud-based technology.
- Experience managing strategic customers and solving complex engagement challenges with an entrepreneurial mindset.
- Deep understanding of security SaaS offerings and pricing models.
- Experience with project management for large-scale transformations.
Compensation
- Base salary range: $110,000–$151,000 USD.
- Compensation also includes bonus, equity, and benefits.
Skills
Cloud Security, Security Saas, Customer Success, Project Management, Stakeholder Management, Cloud Technology, Tco Analysis, Business Case Assessment, Cloud Migration, Customer Training, Governance, Pricing Models
Similar jobs
Customer Success jobs
Wiz
United States
Guides strategic enterprise customers through multi-year cloud adoption and security transformation, connecting Wiz’s platform to business outcomes, increasing adoption, and identifying expansion opportunities. Requires 6+ years in customer success, account management, or another strategic customer-facing role.
Wiz
United States
Leads strategic customer engagements that connect Wiz’s cloud security platform to enterprise initiatives, drive adoption, and support revenue growth. The role requires 6+ years in a strategic customer-facing position and the ability to guide complex cloud transformations with senior stakeholders.
Navan
United States
Senior client success leader responsible for strategic enterprise relationships, complex migrations to the Navan platform, adoption, retention, executive engagement, and escalations. Requires 12+ years in customer success or account management within corporate travel management, with strong project management and communication skills.
Datadog
Boston, MA
Leads and develops Customer Success Managers while owning renewal and expansion outcomes, customer escalations, and regional or segment performance. Requires substantial Customer Success or Account Management experience, SaaS expertise, negotiation ability, and people leadership.
6sense
United States
Leads and develops a Customer Success team serving upmarket SaaS customers, driving retention, adoption, value realization, forecasting discipline, and operational excellence. Requires 8+ years in customer-facing roles, 5+ years of people leadership, and experience managing high-performing teams.