Senior Customer Experience Manager
Leads strategic customer engagements that connect Wiz’s cloud security platform to enterprise initiatives, drive adoption, and support revenue growth. The role requires 6+ years in a strategic customer-facing position and the ability to guide complex cloud transformations with senior stakeholders.
About the job
Responsibilities
- Own diverse cloud security projects and initiatives, collaborating with Sales, Support, Success, Product, Engineering, and customer teams.
- Influence stakeholders from day-to-day technical teams through the CISO level, ensuring effective communication and collaboration.
- Understand customers’ business vision, culture, processes, and cloud security requirements.
- Build and grow strategic customer relationships.
- Evangelize Wiz’s value and influence adoption of secure solutions.
- Ensure Wiz guidance is understood and implemented while advocating internally for customer security needs.
- Guide customers through post-onboarding stages of Wiz adoption and large-scale cloud transformations.
- Solve complex customer security challenges and overcome organizational blockers.
- Identify strategic cloud security opportunities, including deeper product adoption and expansion into new business units.
- Support TCO analyses and business case assessments aligned with customer security objectives.
- Advise on tool ecosystems, consolidation, and increased Wiz value.
- Define milestones, remove blockers, and implement processes for secure workload migrations.
- Develop training strategies to improve cloud security awareness across technical and non-technical roles.
- Implement governance structures for customer partnerships and Wiz adoption.
Requirements
- 6+ years of experience as a Customer Success Manager, Account Executive, or in another strategic customer-facing role.
- Excellent communication and interpersonal skills with stakeholders at all organizational levels.
- Ability to learn Wiz offerings and pricing quickly.
- Must be located in the Western United States.
Nice-to-haves
- Experience working with Fortune 100 customers using cloud-based technology.
- Experience managing strategic customers and solving complex engagements with an entrepreneurial mindset.
- Deep understanding of Security SaaS offerings and pricing models.
- Experience with large-scale transformation project management.
Compensation & Benefits
- Full-time compensation includes base salary, bonus, equity, and benefits.
- US base salary range: $110,000–$151,000 USD.
- Benefits information is available through Google.
Skills
Cloud Security, Security Saas, Cloud Technology, Project Management, Tco Analysis, Business Case Assessment, Customer Relationship Management, Customer Enablement, Governance, Wiz
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