Director, Behavioral Health Network Engagement
Leads a behavioral health network engagement team responsible for provider adoption and referral growth across state programs. Requires 5+ years of team leadership, behavioral health and Medicaid expertise, cross-functional execution, strong judgment, and comfort using AI-enabled operating tools.
About the job
Responsibilities
- Lead and coach the Behavioral Health Network Engagement team, completing hiring and onboarding decisions and establishing a consistent weekly operating cadence.
- Translate account management’s state-level priorities and risk plans into specific network-level execution plans, including named accounts, contact cadences, and SLAs.
- Relaunch and scale the hub-and-spoke adoption motion across priority states, owning provider engagement and referral volume on the spoke side while partnering on hub relationships.
- Define onboarding and adoption playbooks, tracking requirements, and performance measures; direct AI-supported documentation and system maintenance.
- Identify and close execution gaps, resolve priority and timeline disagreements with account management, and handle escalations.
- Diagnose stalled provider relationships and accounts, determine corrective actions, and use activity patterns to guide investigation.
- Represent network engagement with state agency partners and internal leadership; review and refine AI-generated status reporting.
- Travel periodically for work.
Requirements
- 5+ years leading teams in a customer-facing, revenue-adjacent function such as implementation, customer success, account management, or network management.
- Bachelor’s degree or equivalent experience.
- Experience translating the strategy of a separate revenue-owning function into team execution and resolving cross-functional priority or timeline disagreements.
- Demonstrated ownership of hiring, conversions, performance management, and other people decisions.
- Experience diagnosing stalled repeatable motions and determining changes needed before relaunch.
- Fluency working with AI tools for tracking, reporting, and documentation.
- Deep knowledge of behavioral health delivery systems and state Medicaid or crisis-response programs.
- Strong negotiation, analytical, problem-solving, judgment, and creative solution-design skills.
- Ability to work effectively in a remote-first environment.
- Ability to thrive in fast-paced, high-growth, evolving environments.
Nice-to-haves
- Experience scaling provider engagement and referral adoption across state behavioral health networks.
- Experience designing documented operating cadences, onboarding programs, adoption playbooks, and automated tracking systems.
Compensation and Benefits
- Competitive compensation.
- Health, dental, vision, and other benefits.
- Autonomy to build and lead strategic initiatives with a supportive team.
Skills
Behavioral Health, Medicaid, Crisis Response, Network Management, Account Management, Customer Success, Provider Engagement, Adoption Strategy, AI Tools, Performance Management, Playbook Design, Referral Management, Stakeholder Management, Data Analysis
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