Head of Technical Solutions

Leads and builds Braintrust’s post-sales organization across professional services, technical account management, and enablement. The role combines hands-on customer delivery with team scaling, retention and expansion ownership, operational design, and executive partnership across Sales, Finance, Customer Experience, and Engineering.

About the job

Responsibilities

Build and lead Braintrust’s post-sales function across Professional Services, Technical Account Management, and Technical Enablement.
Onboard, implement, and drive early product adoption for key customers.
Serve as a strategic technical contact for key accounts, monitor technical health, unblock issues, and ensure ongoing customer value.
Own Gross Revenue Retention (GRR) and Net Dollar Retention (NDR); build processes to track, forecast, and improve both metrics.
Hire, develop, and scale the Post-Sales team.
Create technical enablement programs, documentation, training, and resources for customers and internal teams.
Scope engagements, write outcome-driven Statements of Work, and own delivery through completion.
Define post-sales offerings, including onboarding, implementation, technical account management, enablement, and advisory services.
Establish repeatable delivery, renewal, and expansion playbooks.
Partner with Sales and Finance on renewal forecasting, expansion planning, and at-risk account mitigation.
Manage the Post-Sales P&L to operate as a cost-neutral or profitable business unit.
Feed customer insights, product gaps, and opportunities back to Product and GTM teams.
Travel and work onsite with customers as needed.

Requirements

Experience building or leading a Post-Sales, Professional Services, Customer Success, Technical Account Management, or Technical Enablement function at a high-growth company.
Track record owning and improving GRR and NDR.
Strong experience working directly with technical or enterprise customers in complex environments.
Experience scoping engagements, writing Statements of Work, and managing delivery against defined outcomes.
Experience with renewal and expansion motions, including forecasting and risk mitigation.
Ability to turn ambiguous customer needs into structured, executable engagements.
Strategic and hands-on operating style, particularly in early-stage or scaling environments.
Excellent communication skills with technical stakeholders and business leaders.
Willingness to travel and work onsite with customers.

Compensation and Benefits

Competitive salary and equity.
Medical, dental, and vision insurance.
Daily lunch, snacks, and beverages.
Flexible time off.
Wi-Fi and cellphone stipend.

Skills

Professional Services, Technical Account Management, Customer Success, Technical Enablement, Gross Revenue Retention, Net Dollar Retention, Statements Of Work, Renewal Forecasting, Expansion Planning, P&L Management, Customer Onboarding, Product Adoption